topic Won't let me downgrade. Says "we hit a slight snag". Been trying for hours and I'm losing my mind over this. in Get your taxes done using TurboTax

Won't let me downgrade. Says "we hit a slight snag". Been trying for hours and I'm losing my mind over this.

silveramerican — Wed, 10 Mar 2021 15:50:08 GMT

Re: Won't let me downgrade. Says "we hit a slight snag". Been trying for hours and I'm losing my mind over this.

silveramerican — Wed, 10 Mar 2021 16:04:03 GMT

I've attempted everything at this point, loggin in and out, refreshing page, waiting an hour to retry, clearing browser cookies and cache. Please just gimme some code or something TurboTax that magically fixes this so I can finally get my returns done.

Re: Won't let me downgrade. Says "we hit a slight snag". Been trying for hours and I'm losing my ...

JeanneLO — Sat, 13 Mar 2021 18:13:26 GMT

You can downgrade from TurboTax Deluxe to our free version with our clear and start over feature but you won't be able to use this if you've already registered, submitted payment or deducted the TurboTax fee from your refund.

Please see this TurboTax FAQ for more information: Can I downgrade to a lower-priced version of TurboTax Online?

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance if you have not registered or submitted payment for assistance: What is the TurboTax phone number?