topic I BOUGHT SOFTWARE ALREADY .WHY AM I ASKED TO PAY AGAIN in Get your taxes done using TurboTax

I BOUGHT SOFTWARE ALREADY .WHY AM I ASKED TO PAY AGAIN

darrylgoodfuture — Tue, 09 Mar 2021 19:43:41 GMT

WILL NOT BUY EVER AGAIN, WORST . SO BAD COST ME 50BUCKS EXTRA . NOT WORTH THE TIME OR MONEY!!!!!!!PURCHASED CD DIDNT WORK!!!!!

Re: I BOUGHT SOFTWARE ALREADY .WHY AM I ASKED TO PAY AGAIN

xmasbaby0 — Tue, 09 Mar 2021 19:45:59 GMT

You bought software? You are posting from online Deluxe.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: I BOUGHT SOFTWARE ALREADY .WHY AM I ASKED TO PAY AGAIN

VolvoGirl — Tue, 09 Mar 2021 19:51:06 GMT

Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.

To Continue in your Desktop program......

You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).