topic Re: IRS2Go Refund Status Error in Get your taxes done using TurboTax

IRS2Go Refund Status Error

stripedtie — Fri, 21 Feb 2020 04:30:41 GMT

I filled my taxes with TurboTax a few days ago. Got a conformation that IRS accepted the forms. Trying to check my info with IRS2Go app (says will be available after 24 hours after the forms are accepted by IRS). But all I get is Refund Status Error tried 10 times. Triple checked my SSN, amount, and marital status. No luck. Is TurboTax glitching or IRS?

Re: IRS2Go Refund Status Error

MichelleLO — Sun, 23 Feb 2020 19:51:35 GMT

Are you receiving the error on the Where's My Refund site as well or just the IRS2Go app?

Re: IRS2Go Refund Status Error

stripedtie — Mon, 24 Feb 2020 04:58:16 GMT

Yes, just checked their website and I have same results. Error/wrong data.

Re: IRS2Go Refund Status Error

MichelleLO — Mon, 24 Feb 2020 17:08:39 GMT

Just to confirm, you are only entering the federal amount your expecting? (You'll find that number on line 20 of your 1040 Form). If you are and are still getting the error message, try calling the Where's My Refund automated hotline number at 1-800-829-1954.

For additional information, please see the below TurboTax FAQ:

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr/00/26435

Re: IRS2Go Refund Status Error

Raykay — Mon, 22 Feb 2021 08:15:09 GMT

I also had the error on IRS2Go and on the “where’s my refund” site... there has to be an issue on their end. On both, I re-entered the info many times. The app had worked everyday until today.

Re: IRS2Go Refund Status Error

Kalamarre — Mon, 22 Feb 2021 14:55:48 GMT

I had the same issue. I could log in fine yesterday. Today I get a login error on the ap and website.

Re: IRS2Go Refund Status Error

Hschmitz17 — Mon, 22 Feb 2021 15:47:54 GMT

I am receiving the same error message. Just started this morning.

Re: IRS2Go Refund Status Error

Kemptiff — Mon, 22 Feb 2021 17:40:43 GMT

I had the same issue, it started at midnight, same on actual website but if I call it goes through. I do know this is posted one the irs site as well so I’m not sure if it has something to do with it.
February 22. Projected date for the IRS.gov Where's My Refund tool being updated for those claiming EITC and ACTC, also referred to as PATH Act returns.

Re: IRS2Go Refund Status Error

JeanneLO — Mon, 22 Feb 2021 18:32:36 GMT

@Kemptiff

You may want to check at a non peak time or try again tomorrow. The tool is updated daily (usually overnight).

Re: IRS2Go Refund Status Error

ant710 — Tue, 23 Feb 2021 00:58:16 GMT

me too came out of nowhere

Re: IRS2Go Refund Status Error

HeatherPLO — Tue, 23 Feb 2021 01:21:17 GMT

Please see the Help Article here for more information concerning No Record of My Return.

Re: IRS2Go Refund Status Error

BigB2 — Mon, 01 Mar 2021 07:53:03 GMT

It is 2/28/2021. I was able to check my status just fine up until today. When I tried it, now it's saying my information doesn't match and/or REFUND STATUS ERROR. This is extremely frustrating. anyone else getting these types of messages? I have already received my state. So I know everything's right.

Re: IRS2Go Refund Status Error

Mattdg119 — Mon, 01 Mar 2021 12:34:50 GMT

Hi, I’m having same issue. On 2/27 everything was working fine then on 2/28 I kept getting the error message. Kinda frustrating and nervous.

Re: IRS2Go Refund Status Error

Jules515 — Mon, 01 Mar 2021 13:51:20 GMT

Same, mine has been working fine up until last night. Now I get refund status doesn’t match error !

Re: IRS2Go Refund Status Error

shivish1979 — Tue, 02 Mar 2021 18:15:14 GMT

Well, I keep getting it is still processing I will be updated when a refund date is available however it was deposited into my account t last week.. really confused

Re: IRS2Go Refund Status Error

EFC3 — Wed, 03 Mar 2021 00:34:18 GMT

Mine has show as “accepted” on the TurboTax website since February 12th but as of March 2nd there’s still absolutely no record of it per the IRS tracking app, website, or hotline. I’ve tried both mine and my spouses social.

Pretty concerned at this point.

Re: IRS2Go Refund Status Error

shivish1979 — Wed, 03 Mar 2021 00:37:15 GMT

I have seen that happen with many refunds, I think there is something going on with their systems.. look back on all the responses

Re: IRS2Go Refund Status Error

WendyN2 — Wed, 03 Mar 2021 02:29:44 GMT

Just in case this helps, I did a return for a friend over the weekend. I had not received an email verifying that it had been received by the IRS and accepted - and these emails typically come back within minutes to my account. However, when I checked today, it now shows that it was, in fact, received on Saturday - when on Sunday it had no record of receipt of the return. From this, I am gathering that the IRS is experiencing some issues and they will get resolved. February 12th to today would give me cause for concern as well, however. Please make sure you are looking up for the correct year and have entered everything properly. I know, but I have to say it.

Re: IRS2Go Refund Status Error

Raykay — Wed, 03 Mar 2021 06:19:16 GMT

Well the error lasted about 4 days. Then it went back to in process. 2 days later, the direct deposit was in my account. That was 4 days ago. I looked it up again for fun. Still only says “accepted”. Definitely a glitch in their system. Thanks for all of the comments.

Re: IRS2Go Refund Status Error

KirstanM93 — Fri, 05 Mar 2021 14:14:23 GMT

I submitted mine feb and it was accepted around the 12th and anytime I check the IRS app it says : REFUND STATUS ERROR : information does not match.. plz re enter your information but my information is correct 🤦🏼‍♀️🤦🏼‍♀️🤬. Wtf IRS AND TT?