topic State return will not open in Get your taxes done using TurboTax

State return will not open

bginbg — Mon, 08 Mar 2021 18:23:25 GMT

Re: State return will not open

JotikaT2 — Mon, 08 Mar 2021 18:40:50 GMT

Try the following to ensure the state return is being populated based upon your input.

Go to the My Info section of TurboTax located in the black panel on the left side of the screen, and confirm that you have entered the correct state information:

Click Edit to the right of your name
Confirm your input under #2 Tell us the state(s) you lived in
Go back to the personal information section, and verify the mailing address.
Next, select State in the black panel on the left side of the screen
You should be prompted here to edit or start your state tax return. If you do not see your state listed, select Add Another State

You will then be taken through the state interview section.

Proceed through the screens and answer the questions as prompted. Your entries here will populate your state tax return.

Please comment if you are still having issues seeing and working in your state return after performing the steps above.

Re: State return will not open

bginbg — Thu, 11 Mar 2021 18:21:14 GMT

I got it to work

Re: State return will not open

lmeersman — Sun, 17 Apr 2022 00:20:23 GMT

I followed the directions you gave the other person.

1. verified that Arizona is the only state in My Info

2. Arizona comes up in the section for filling in the state return and the data from federal flowed into it.

1. However, clicking on Edit does nothing.

2. Also, clicking on Add Another State does nothing.

3. I can go to Forms and fill in lines manually, but every time I click back to the Step by Step, it takes me back to the first page of the state return and it still will not go anywhere when I click on Edit or Add another State

I have tried rebooting the whole computer

What else can I do?

Re: State return will not open

MagdaS — Wed, 01 Mar 2023 13:57:50 GMT

My returns NJ and NY will not open, I am resident of NJ and have paid and downloaded NY as well and I have both returns listed as part of "State Taxes" section but when I click on "Start" for any of them I am getting the same info again that it needs to be downlaoded and ran and once this is done it goes nowhere. I have used TT for over 10 years now and had never had this issue.

Re: State return will not open

SForrestLO — Wed, 01 Mar 2023 17:07:57 GMT

Have you updated the software? Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)