topic Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to Apple". I am using macOS Catalina 10.15.7. How do I fix this? in Get your taxes done using TurboTax

Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to Apple". I am using macOS Catalina 10.15.7. How do I fix this?

spen586 — Mon, 08 Mar 2021 17:15:56 GMT

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

EbonyA — Thu, 11 Mar 2021 21:37:19 GMT

Please take a look at the Turbo Tax Minimum System Requirements to ensure that you have all that is required to successfully run the program.

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to Apple". I am using macOS Catalina 10.15.7. How do I fix this?

macuser_22 — Thu, 11 Mar 2021 21:40:01 GMT

First - restart the Mac and see if the problem persists.

Then - Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

macuser_22 — Thu, 11 Mar 2021 21:41:27 GMT

@EbonyA wrote:

Please take a look at the Turbo Tax Minimum System Requirements to ensure that you have all that is required to successfully run the program.

The poster already stated that the system was OSX 10.15.

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

CarrieLiz94 — Sat, 05 Feb 2022 19:45:15 GMT

my customer tried all the things and is having the same issue.

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

HeatherPLO — Sat, 05 Feb 2022 20:12:59 GMT

@CarrieLiz94

Please reach out to us directly using this Help Article so that we are able to assist your further.

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

bwtaylor_home — Sat, 05 Mar 2022 02:02:41 GMT

I am on MacOS Version 12.2.1 and get the same issue. I have cleaned the ~/Library files as posted. Rebooted and reinstalled multiple time with no luck. I am including the crash report.

It looks like there is a bug in the client of libdispatch. The lock is not owned by the current thread.

Can we please get this fix!

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: TurboTax 2021 [949]
Path: /Applications/TurboTax 2021.app/Contents/MacOS/TurboTax 2021
Identifier: com.intuit.turbotax.2021
Version: 2021.r20.081 (2021.r20.081)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-05 12:48:24.1657 +1100
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 22214F97-C229-53BB-A8AD-8BA66C2BC59C

Time Awake Since Boot: 220 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: [phone number removed]000001, [phone number removed]000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: exc handler [949]

ID Vend/Dev
ad59 731f1002
Seconds Ago ID Type
190.0 ad59 Attach

Application Specific Information:
BUG IN CLIENT OF LIBDISPATCH: lock not owned by current thread

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x7ff812075536 _dispatch_gate_broadcast_slow.cold.1 + 23
1 libdispatch.dylib 0x7ff812046477 _dispatch_gate_broadcast_slow + 37
2 TurboTax 2021 0x1022fa8ec RedirectStandardErrorAndOutputToPrivateLogFile + 76
3 TurboTax 2021 0x101e342eb main + 27
4 dyld 0x106eb94fe start + 462

Thread 1:
0 libsystem_pthread.dylib 0x7ff8121fafec start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x7ff8121fafec start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: [phone number removed]000000 rbx: [phone number removed]99e060 rcx: 0x00007ff81207b4d1 rdx: [phone number removed]000000
rdi: [phone number removed]000000 rsi: [phone number removed]000000 rbp: 0x00007ff7be1af970 rsp: 0x00007ff7be1af968
r8: [phone number removed]000030 r9: [phone number removed]000003 r10: 0x00007f873f800000 r11: 0x00007f873f88da00
r12: [phone number removed]f343a0 r13: 0x00007ff7be1afa78 r14: [phone number removed]e342d0 r15: [phone number removed]f20010
rip: 0x00007ff812075536 rfl: [phone number removed]010216 cr2: 0x00007ff8539d4528

Logical CPU: 2
Error Code: 0x00000000
Trap Number: 6

Thread 0 instruction stream:
48 89 0d 4b f0 95 41 48-89 05 74 f0 95 41 0f 0b H..K..AH..t..A..
48 8d 0d ab 5f 00 00 48-89 0d 34 f0 95 41 0f 0b H..._..H..4..A..
89 f8 48 8d 0d d2 5f 00-00 48 89 0d 22 f0 95 41 ..H..._..H.."..A
48 89 05 4b f0 95 41 0f-0b 48 8d 0d 82 5f 00 00 H..K..A..H..._..
48 89 0d 0b f0 95 41 0f-0b 89 f8 48 8d 0d a9 5f H.....A....H..._
00 00 48 89 0d f9 ef 95-41 48 89 05 22 f0 95 41 ..H.....AH.."..A
[0f]0b 89 f8 48 8d 0d cf-5f 00 00 48 89 0d e0 ef ....H..._..H.... <==
95 41 48 89 05 09 f0 95-41 0f 0b f7 df 48 63 c7 .AH.....A....Hc.
48 8d 0d db 5f 00 00 48-89 0d c4 ef 95 41 48 89 H..._..H.....AH.
05 ed ef 95 41 0f 0b 55-48 89 e5 41 57 41 56 41 ....A..UH..AWAVA
55 41 54 53 50 49 89 d5-48 89 f3 49 89 ff e8 f7 UATSPI..H..I....
44 00 00 48 8d 48 0c 48-8d 15 14 60 00 00 45 31 D..H.H.H...`..E1

Binary Images:
0x7ff812043000 - 0x7ff812089fff libdispatch.dylib (*) <67d92c93-aa68-34c2-964b-23e8a8d32098> /usr/lib/system/libdispatch.dylib
0x101d50000 - 0x103c6afff com.intuit.turbotax.2021 (2021.r20.081) <9035f6de-3b56-3b4c-a56d-d166fb27abc1> /Applications/TurboTax 2021.app/Contents/MacOS/TurboTax 2021
0x106eb4000 - 0x106f1ffff dyld (*) <7de33963-bbc5-3996-ba6e-f1d562c17c95> /usr/lib/dyld
0x7ff8121f9000 - 0x7ff812204fff libsystem_pthread.dylib (*) <ee564342-d8f2-396d-b642-40092cf34d82> /usr/lib/system/libsystem_pthread.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=281.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=281.0M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Dispatch continuations 96.0M 1
Kernel Alloc Once 8K 1
MALLOC 54.1M 18
MALLOC guard page 24K 5
MALLOC_MEDIUM (reserved) 120.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 3
Stack 9232K 3
VM_ALLOCATE 8K 2
__DATA 31.8M 511
__DATA_CONST 28.1M 310
__DATA_DIRTY 1569K 202
__FONT_DATA 4K 1
__LINKEDIT 680.5M 37
__OBJC_RO 81.8M 1
__OBJC_RW 3136K 2
__TEXT 504.4M 525
__UNICODE 588K 1
dyld private memory 2048K 3
mapped file 31.6M 4
shared memory 208K 11
=========== ======= =======
TOTAL 1.7G 1643
TOTAL, minus reserved VM space 1.5G 1643

-----------
Full Report
-----------

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Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

Katina S — Fri, 11 Mar 2022 01:45:57 GMT

I apologize for the inconvenience, please contact us at customer support so we can further assist you.

@bwtaylor_home

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

macuser_22 — Fri, 11 Mar 2022 02:12:58 GMT

@bwtaylor_home wrote:

I am on MacOS Version 12.2.1 and get the same issue. I have cleaned the ~/Library files as posted. Rebooted and reinstalled multiple time with no luck. I am including the crash report.

It looks like there is a bug in the client of libdispatch. The lock is not owned by the current thread.

Can we please get this fix!

Corruption could have occurred in the Application or in an associated preference or support file. Your crash report seems to confirm that.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Here is a FAQ for how to uninstall Mac

https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

To remove TurboTax from your computer, you'll need administrative rights.

Note: Substitute XX in these instructions for the 2-digit tax year of your TurboTax software.

Remove the application TurboTax [version] 20XX in the Applications folder.
- Version is the version of TurboTax you currently have installed, such as Basic, Deluxe, Premier, Home Business.
In the Finder, select Go Go To Folder.
Enter ~/Library and select Go.
Remove the following files and folders (~/Library represents the Library folder in the current user’s home folder):

~/Library/Application Support/TurboTax 20XX
~/Library/Caches/com.intuit.TurboTax.20XX
~/Library/Caches/TurboTax 20XX
~/Library/Preferences/com.intuit.TurboTax.20XX.plist
~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
~/Library/WebKit/com.intuit.turbotax.20XX
~/Library/Containers/com.intuit.turbotax.mac20XX
- (This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
- (This folder will only appear for OS X 10.11, El Capitan.)
~Library/Caches/KSCrash/TurboTax

Once you've removed those files and folders:

Empty your Trash.
- Check first to that there's nothing in Trash you want.
- If you get any errors deleting the above folders from Trash, restart your Mac and empty Trash again.
Install TurboTax again from the CD or download file to the Applications folder.
Start TurboTax from the Applications folder and let it run the updates.
Empty the Trash again.
To make sure everything is working smoothly, restart your Mac again.

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

bwtaylor_home — Fri, 11 Mar 2022 02:37:16 GMT

I can read the forum posts just as well as anyone else and have removed and reinstalled multiple times as I stated in my original post.

Re: Whenever I try to open TurboTax I get the "TurboTax quit unexpectedly. A report was sent to A...

macuser_22 — Fri, 11 Mar 2022 03:40:53 GMT

@bwtaylor_home wrote:

I can read the forum posts just as well as anyone else and have removed and reinstalled multiple times as I stated in my original post.

Then your Mac user account itself might be corrupted.

You can test that by switching to another User account that is an administrator or create one using Top Menu Bar -> System Preferences -> Users & Groups And install TurboTax with that user. If it works correctly then You Mac User account has problems that you need Apple support to solve (or restore or reinstall the Apple system software).