topic Re: no verification code in Get your taxes done using TurboTax

no verification code

Jessi1227 — Fri, 10 Apr 2020 21:57:33 GMT

I cannot seem to get a verification code to complete

Re: no verification code

viking3a — Fri, 10 Apr 2020 23:22:49 GMT

I cannot get my verification code to submit either for my daughter. I have updated the account settings for voice and updated email. This process sucks. Its like i at the very end and can't finish this. I bought the upgraded package fro you guys and this is a nightmare.

Re: no verification code

tbonepat11 — Sat, 11 Apr 2020 00:02:13 GMT

I am not receiving a code either. Their servers must be getting slammed.

Re: no verification code

CassLO — Sat, 11 Apr 2020 21:01:12 GMT

Please see the TurboTax FAQ below for assistance getting your verification code:

What if I'm having trouble with my filing verification code?

You may also request your code via text message. To receive your code through text please complete the following:

Sign in to your account

Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two-Step Verification
Select Turn On
Enter your Phone Number and Password

Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions to verify your identity. If that method fails, you’ll get a phone number to contact customer support.

Re: no verification code

redekerj — Mon, 08 Mar 2021 17:03:51 GMT

I cannot get my verification code. I have a new e-mail address just recently. Can you walk me through using a different email. I can use [email address removed]. Can you help me with this?

Re: no verification code

TiffanyL — Mon, 08 Mar 2021 17:16:21 GMT

If you are referring to your filing verification code, you can update your email address in your account settings. Please see the FAQ link provided below for assistance:

What if I'm having trouble with my filing verification code?