topic Re: Installing TurboTax in Get your taxes done using TurboTax

Installing TurboTax

olivere — Mon, 04 Jan 2021 18:03:44 GMT

I purchased a downloaded copy of Turbo
Tax Home and Business (2020) and attempted to load it on to my computer. After downloading I come to a point where the computer tells me the program is now loaded and the Turbo Tax APP shows on screen. It then goes to a blank white square which contains the words "activating" and stops there. No further activity takes place. After attempting to load the program in this way I gave up and purchased a cd-rom copy of the program from Staples and attempted again. The same thing happened. I erased earlier program attempts and restarted at least five times. I have had no success in getting this program to load. I am using an HP computer with Windows 10 operating system. I bought this parfticularly for this program as by earlier HP with Windows 7 told me your programs were not supported by that operating system. What do I do now? Buy another brand?

Louis [last name removed] ([email address removed])

Re: Installing TurboTax

DoninGA — Mon, 04 Jan 2021 17:50:49 GMT

Another user posted this fix. See if it works for you -

change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
change your resolution back to what is was originally.

Re: Installing TurboTax

James Kennedy 6241 — Fri, 22 Jan 2021 22:17:23 GMT

I can't get 2020 TurboTax to download into my computer

Re: Installing TurboTax

Ksharpe525 — Mon, 08 Mar 2021 13:42:55 GMT

I AM HAVING THE SAME EXACT PROBLEM WITH THE CD! FRUSTRATING!!!

Re: Installing TurboTax

MichelleLO — Mon, 08 Mar 2021 22:44:57 GMT

Please try the suggested fix posted by DoninGA above. If that does not work, please reach out to TurboTax Customer Support for assistance: What is the TurboTax phone number?

@Ksharpe525

Norton Antivirus was blocking installation of TT2020

Ksharpe525 — Fri, 12 Mar 2021 17:33:14 GMT

I hope this will help others having problems installing TT2020.

After several days of attempts, questions, research and advice, it turns out my antivirus was screwing up the installation ROYALLY. I had to uninstall TT2020, block the Antivirus and do a System Restore. It took several attempts to do a Sys Restore because the antivirus was blocking something preinstalled from TT2020, so I had to go back to a date prior to attempting to install TT2020. VIOLA! I reinstalled TT2020 and completed my filing yesterday.

I hope this information helps people with the similar problem.