topic Re: Unacceptable value in Get your taxes done using TurboTax

Unacceptable value

Molnar1 — Sat, 06 Feb 2021 22:03:12 GMT

I can’t sign my return because it says my charitable contributions is an unacceptable value. I’ve tried every combination of 0, 0.00, etc. and it won’t accept anything. Can’t get help from customer support.

Re: Unacceptable value

LindseyLO — Sun, 07 Feb 2021 16:37:05 GMT

Have you tried leaving this spot blank? Also you can try to clear your cache and refresh. Help with doing so has been provided by clicking here.

Re: Unacceptable value

Molnar1 — Sun, 07 Feb 2021 18:03:42 GMT

I tried both of those things. No luck

Re: Unacceptable value

EbonyL122824 — Sun, 07 Feb 2021 18:48:30 GMT

Try deleting the input fields or use a different browser. If that doesn't work, you will need to contact customer support for further assistance using this link so that an agent can see what is going on.

Re: Unacceptable value

Molnar1 — Sun, 07 Feb 2021 19:10:33 GMT

I already tried deleting the input fields.

when I follow those instructions to get support it requires that I upgrade to plus. I’m not going to pay extra just to get support with a technical issue with the app.

Re: Unacceptable value

JotikaT2 — Sun, 07 Feb 2021 19:29:52 GMT

Assuming you are referring to the adjustment for the page titled Any Charitable Cash Contributions as shown in the following example?

If so, try to delete any input in the box again if you did not make any contributions during the year.

If you did make charitable cash contributions, you can enter it here, but you should also enter it as follows to ensure you receive the higher of the standard deduction or itemized deductions as it applies to your particular situation.

You will make this entry in the Federal interview section of the program.

Select Deductions & Credits
Scroll down to All Tax Breaks and select Charitable Donations
Select Start to the right of Donations to Charity in 2020
Proceed to enter the details of your charitable cash contribution by entity as applicable in this section.
Once you have completed entering your details, select Done with Charitable Donations

Cash charitable donations information

Please comment if you are still having issues and include the version of the program you are using, whether is be desktop or online and we will work on rectifying the issue. Thank you!

Re: Unacceptable value

Molnar1 — Mon, 08 Feb 2021 00:42:32 GMT

I deleted everything from the box and it still says it’s an unacceptable value

Re: Unacceptable value

KrisD15 — Mon, 08 Feb 2021 04:38:21 GMT

Desktop and Online are a bit different:

TurboTax ONLINE

Click Tax Tools on the left side bar

Click Tools from the drop-down

Click the "Topic Search" box on the screen

Type or scroll down to standard deduction and exemptions

Click GO

The next screen gives you an option to change your selection from Standard to Itemized and back. You do not need to change your selection

Scroll down to the bottom of that screen and click CONTINUE

The next screen is the Charitable Cash Contributions under Cares Act screen

IF YOU ARE CLAIMING STANDARD DEDUCTION enter the amount of cash contributions you made, up to 300

IF YOU ARE ITEMIZING DEDUCTIONS enter 0

Scroll down and click Continue

Click Continue on the next screen

DESKTOP

Go to Step-By-Step input

Click Federal

Click Deductions & Credits along the top

Click “I’ll choose what I work on”

Edit or Update Donations to Charity in 2020 if needed, then click “Done with Charitable Donations”

Scroll down the “Your 2020 Deductions & Credits” screen and click “Done with Deductions”

Click Continue on the “Let’s Check Your Deductions and Credits” screen

Continue through the following interview questions until you get to the “Here Are Your 2020 Deductions & Credits” screen

Click Continue

If the next screen says “The Standard deduction is Right for You!” click Continue

ON THE NEXT SCREEN enter the cash contribution made in 2020 and click Continue

Your 1040 should update

"The new "up to $300 above the line cash charity donation" is available for tax year 2020. This allows a Taxpayer to claim up to a $300 credit which is subtracted from income on the 1040 line 10c if the Taxpayer is claiming the Standard Deduction. (If you Itemize Deductions, all your donations will be listed on Schedule A.)"

Re: Unacceptable value

Molnar1 — Mon, 08 Feb 2021 06:37:41 GMT

I did enter 0. That’s the problem. I entered nothing, 0, 0.0, 0.00, 0.

nothing is accepted

Re: Unacceptable value

DaraLO — Mon, 08 Feb 2021 20:10:18 GMT

@Molnar1 Thank you for sharing this information. It is our desire to find a resolution for you and others that might be having a similar experience in the program.

Please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately.

Re: Unacceptable value

Molnar1 — Mon, 08 Feb 2021 21:09:03 GMT

This is the message I receive when trying to sign my return. I took the standard deduction. I do not wish to claim charitable contributions. I have tried every version of 0 that I can think of.

Re: Unacceptable value

MaryM428 — Mon, 08 Feb 2021 21:52:38 GMT

See if you can just remove the zero and leave the box empty.

If still a problem, let me know and I will find a work around for you.

Re: Unacceptable value

Molnar1 — Mon, 08 Feb 2021 22:43:24 GMT

If you read the previous comments you will see that I have tried this and it was not effective

Re: Unacceptable value

CarissaM — Tue, 09 Feb 2021 02:17:44 GMT

Thank you for sharing this information. It is our desire to find a resolution for you and others that might be having a similar experience in the program.

Can you provide the browser and version you are using, as well as the type of device you are using the browser on?

Re: Unacceptable value

Molnar1 — Tue, 09 Feb 2021 03:34:55 GMT

This is the third or fourth time that has been suggested. I’ve tried it and still get the error message

Re: Unacceptable value

Molnar1 — Tue, 09 Feb 2021 03:36:13 GMT

iPhone, safari, most updated version of TurboTax app

Re: Unacceptable value

AkinaLO — Tue, 09 Feb 2021 18:43:41 GMT

Please contact TurboTax support for assistance because what can be done over the online forum is limited.

What is the TurboTax phone number?

Re: Unacceptable value

Molnar1 — Fri, 19 Feb 2021 18:52:48 GMT

So ultimately in order to fix this bug in the system I have to pay for “plus” benefits in order to talk to a live person? I really tried to play along here because I’ve been a TurboTax customer since I started doing my own taxes in my 20s and I don’t want to switch to a different company, but this is ridiculous. I’m going to H&R Block and giving you guys a one star review. Get it together.

Re: Unacceptable value

mesquitebean — Fri, 19 Feb 2021 19:14:29 GMT

@ Molnar1 wrote:
So ultimately in order to fix this bug in the system I have to pay for “plus” benefits in order to talk to a live person?

No, you do not, if you are in a paid edition. PLUS is an add-on to the Free Edition, so if you are using a paid edition of Online TurboTax or the Mobile App, you are ALREADY in a higher edition than PLUS, and do not have to pay for phone support.

You mentioned using your phone. Are you using Online TurboTax in a browser, or are you using the Mobile App? If you are using the Mobile App, you can also sign in and work on your return in Online TurboTax in a browser on a computer or portable device and switch back and forth, which is sometimes helpful when something is problematic.

If you don't get any further suggestions in this user forum, here's how to reach them.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

Or you can contact a TurboTax Support agent directly for free via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Re: Unacceptable value

mesquitebean — Fri, 19 Feb 2021 19:23:25 GMT

@Molnar1

I revised my comment above a bit since I see you are preparing your return on a phone, but you may have been emailed the original. If you are using the Mobile App, here's a method to reach a specialist inside the Mobile App. See the following and read the info at the link about "SmartLook" first.

The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:

Sign in to the mobile app if you're not already and select the question mark in the upper-right corner to open the TurboTax Assistant.
If you're using the iOS app, type in Talk to a specialist and follow the prompts to be connected.
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first. (Doesn't apply if using a paid edition, i.e., Deluxe or higher.)
- Select Get a phone call and follow the prompts to schedule your call or you can select Live chat to chat with a specialist directly in the app.