topic Turbotax representatives have confirmed that they have a problem in their system with how it handles form 1116, so IRS rejects it. Anyone know when it will be fixed? in Get your taxes done using TurboTax

Turbotax representatives have confirmed that they have a problem in their system with how it handles form 1116, so IRS rejects it. Anyone know when it will be fixed?

ydgntax — Sun, 07 Mar 2021 19:21:06 GMT

Re: Turbotax representatives have confirmed that they have a problem in their system with how it ...

EbonyL122824 — Thu, 11 Mar 2021 00:23:36 GMT

See this thread for assistance with this matter.

Re: Turbotax representatives have confirmed that they have a problem in their system with how it ...

ydgntax — Thu, 11 Mar 2021 17:21:32 GMT

Thanks, but my return already has 12/31/20 on the 1116 form and IRS still rejects it. Any ideas how/when it will be fixed?

Re: Turbotax representatives have confirmed that they have a problem in their system with how it ...

MaryM428 — Mon, 15 Mar 2021 19:24:49 GMT

What has worked for some users is changing 1/231/20 to 12/31/2020.

TurboTax is investigating this issue with Form 1116

Here is a link to get information and updates

Re: Turbotax representatives have confirmed that they have a problem in their system with how it ...

ydgntax — Tue, 16 Mar 2021 09:59:13 GMT

Thanks, but my 1116 already has 2/31/2020 as the date

Re: Turbotax representatives have confirmed that they have a problem in their system with how it ...

MaryM428 — Tue, 16 Mar 2021 18:36:10 GMT

This has worked for some users: Their date was entered as various or as 12/31/20 and changing it to 12/31/2020 has allowed them to file. It has not worked for others.

TurboTax is investigating this issue with Form 1116. We do not yet have a date for when it will be fixed.

Here is a link to get information and updates

@ydgntax

Turbo Tax Paid 2019 $79.99 3 times fee

Alex010792 — Tue, 16 Mar 2021 20:46:35 GMT

Hi Mary, My name is GABRIEL I PALMA JR and wife, SILVIA E PALMA. We ended up paying for 3 times the instead of ONE. Each copy was $79.99 and I somehow order it 3 times when I should have order for ONE.

Please credit my account for at least x EXTRA 2019 order. See Below for the LICENSE CODE:

1 = [product key removed]

2 = [product key removed]

3 = [product key removed]

Thank You, in advance for your help!

Silvia and Gabriel

Match 16, 2021

Re: Turbotax representatives have confirmed that they have a problem in their system with how it ...

Alex010792 — Tue, 16 Mar 2021 20:49:30 GMT

MARY it is important that I find out if I could sent in my 2019 Turbo Tax.

Re: Turbo Tax Paid 2019 $79.99 3 times fee

VolvoGirl — Tue, 16 Mar 2021 20:49:51 GMT

Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.”

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Contact Customer Service
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7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632