topic Re: Cannot update forms that are being requested to update in Get your taxes done using TurboTax

Cannot update forms that are being requested to update

willjebns — Mon, 01 Mar 2021 04:48:05 GMT

I've been having the worst time with trying to complete my filing. There are a few "changes" that need to be made. I go to review them and they are absolutely correct and don't need to be updated. Anyway, I put in a change to the form and nothing happens. The page either exits and asks me to make the change again or the page reloads to the same status. This is ridiculous. I was even having other pages crash constantly while updating, but I quickly pasted information in and hit continue before the rest of the page tried to load. If I can't E-file because of these bugs, I fill ask for a refund and will file elsewhere.

Re: Cannot update forms that are being requested to update

SForrestLO — Fri, 05 Mar 2021 19:23:41 GMT

If you are using the CD/Software try this. Troubleshoot installation and running TurboTax for Windows

Troubleshooting Updating Issues

Re: Cannot update forms that are being requested to update

willjebns — Sat, 20 Mar 2021 18:47:37 GMT

I'm using the online version.

Re: Cannot update forms that are being requested to update

MichelleLO — Sat, 20 Mar 2021 19:26:10 GMT

Try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Firefox if you're currently using Chrome and vice versa.
If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

Re: Cannot update forms that are being requested to update

willjebns — Thu, 25 Mar 2021 01:47:40 GMT

I tried it on Chrome, Firefox, Opera, and Edge. Cleared cache+cookies on all. Same issue. I was able to get a few corrections in by copy+paste before the entire page was able to load. This is clearly a software issue on your end. I had to eventually print 80+ pages, check them all manually, and file them my mail. Major inconvenience. I also made schedules to call in, but never received a call on two occasions. Received a call back after my 3rd scheduled time, but was busy and ignored the call.

I just want a refund at this point for having to essentially organize my taxes myself.

Re: Cannot update forms that are being requested to update

CarissaM — Thu, 25 Mar 2021 01:54:53 GMT

In order to receive a product refund, please follow the instructions here to contact the customer support team. We are unable to process any refunds here in this online forum.