topic Has anyone else had the transmission didn't go through error. Message states not entitled to efile one or more formsets? Please advise. Owe Fed refund from state in Get your taxes done using TurboTax

Has anyone else had the transmission didn't go through error. Message states not entitled to efile one or more formsets? Please advise. Owe Fed refund from state

dstjean — Fri, 05 Mar 2021 01:05:27 GMT

Have selected to pay Fed by check however Fore ES's are being added to tax return form

Re: Has anyone else had the transmission didn't go through error. Message states not entitled to ...

SForrestLO — Tue, 09 Mar 2021 20:56:14 GMT

Please try to troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience.

1. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready? Federal Forms (The 8915-E Form is projected to be e-fileable starting 02/24/2021)

2. Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below
1.   Sign out of TurboTax.
2.   Sign back in.
3.   E-file the return again.

You may need to remove your state here and prepare your state return again to move past the error and successfully e-file.

3. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:

Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"

Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

Re: Has anyone else had the transmission didn't go through error. Message states not entitled to efile one or more formsets? Please advise. Owe Fed refund from state

rockman115 — Wed, 10 Mar 2021 16:30:26 GMT

I've tried all the suggested solutions MANY times and it still wont file.

sanitized file 776632

Thanks

Re: Has anyone else had the transmission didn't go through error. Message states not entitled to ...

EbonyA — Wed, 10 Mar 2021 17:21:47 GMT

@rockman115 We are investigating this issue; if 77632 is your token number - thanks for providing it.

Re: Has anyone else had the transmission didn't go through error. Message states not entitled to ...

rockman115 — Thu, 11 Mar 2021 20:15:49 GMT

So where are we at with this?

Thanks

Re: Has anyone else had the transmission didn't go through error. Message states not entitled to ...

dstjean — Thu, 11 Mar 2021 21:18:05 GMT

Resolved. Deleted State. Filed Fed. Came back and redid State.