topic Re: Does the app work? It just keeps saying oops we lost connection in Get your taxes done using TurboTax

Does the app work? It just keeps saying oops we lost connection

jemison56 — Sun, 28 Feb 2021 21:00:19 GMT

Re: Does the app work? It just keeps saying oops we lost connection

EbonyA — Thu, 04 Mar 2021 23:57:57 GMT

Yes; Try clearing your browser's cache and deleting cookies and if the issue persists, try using a different browser altogether Additionally, this type of error also happens when there are too many stock transfer transactions which causes the calculator to freeze. If this applies to you and you were attempting to enter multiple applicable transactions, the workarounds are to either summarize your transactions or move to the Turbo Tax Desktop Product.

Re: Does the app work? It just keeps saying oops we lost connection

asdf47 — Mon, 12 Apr 2021 03:06:37 GMT

I've done that and it still gives me the same response. I've been trying to complete my taxes for the past two weeks.

Re: Does the app work? It just keeps saying oops we lost connection

EbonyA — Mon, 12 Apr 2021 16:43:49 GMT

Do you have a large amount of stock transfer transactions? @asdf47.