topic Turbotax Premier 2020 gets stuck when trying to import info from Fundrise in Get your taxes done using TurboTax

Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

taxfiler101 — Sun, 28 Feb 2021 18:50:41 GMT

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

pupkinpie2 — Wed, 03 Mar 2021 02:11:40 GMT

I'm having the same issue

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

SForrestLO — Thu, 04 Mar 2021 23:00:21 GMT

See if the steps outlined in these Turbo Tax FAQs help. If not, you may want to enter the information manually.

Troubleshoot TurboTax for Windows updating issues

Troubleshoot installation and running TurboTax for Windows

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

taxfiler101 — Fri, 05 Mar 2021 04:32:47 GMT

I am using TurboTax Premier 2020 on a MacBook Pro computer. The software says it’s up to date so there isn’t anything to update.
In the import screen as soon as I select Fundrise it gets stuck. I waited over 15 minutes and it was still hung. The import worked for other companies.
Hoping TurboTax will fix this soon.
Thanks

Lal

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

JeanneLO — Fri, 05 Mar 2021 18:21:27 GMT

Please follow the instructions in this TurboTax FAQ to contact customer support for further assistance: What is the TurboTax phone number?

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

sportina — Mon, 08 Mar 2021 02:50:07 GMT

Same issue here. Hope you can share some tips on how to fix this if you resolve the issue. Thanks!

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

hiyajudy — Tue, 09 Mar 2021 09:54:48 GMT

TurboTax needs to fix this issue!

Dear TurboTax support,

you need to report this issue and get it fixed asap. We are all having this issue that it crashes and keeps spinning when trying to import from Fundrise.

Report this to technical/development, get this issue fixed, and report back to us that it has been fixed so we can continue to finish our tax file.

It's not us or our computer, it is an issue/bug with TurboTax software so you need to fix it on your end.

Thank you.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

yogaII4tt — Sat, 13 Mar 2021 14:03:59 GMT

This seems to be a software bug. I got the same problem with importing data from Fundrise but not any other financial institute.
It is really annoying since Fundrise forms are probably the most complex ones to manually enter... Please help to address ASAP.

Setup: Turbo Tax Premier 2020 on Mac

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

BrandiLO — Mon, 15 Mar 2021 19:41:34 GMT

Since we're unable to see your tax return through this public forum, you can address this issue best by contacting customer care. Please click here for steps to contact customer care.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

seangw83 — Tue, 16 Mar 2021 16:43:46 GMT

This is still not working. I reported this case 2+ weeks ago to TurboTax and reported it today via Support call.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

hiyajudy — Tue, 16 Mar 2021 22:27:15 GMT

Hi everyone, Please also report this issue to Fundrise to ask them to help resolve this issue with TurboTax. I have already asked Fundrise for help and they told me they are looking into it. But it would be helpful if others also report this to Fundrise so they know it is a problem for everyone and that we are all waiting for this issue to get fixed asap so we can finish our tax filing. Thanks!

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

mz — Sat, 20 Mar 2021 16:49:44 GMT

Still HANGS today on TurboTax Deluxe 2020.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

whoppmeyer — Sat, 20 Mar 2021 20:50:34 GMT

I too am unable to connect to Fundrise via trubotax

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

LindseyLO — Sun, 21 Mar 2021 17:25:02 GMT

Have you tried clearing your cache and refreshing? This may help. Help with doing so has been provided by clicking here.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

seangw83 — Sun, 21 Mar 2021 17:32:56 GMT

This is not helpful. It's the desktop product. It's not cache related. You guys need to fix this.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

rmwitty — Thu, 25 Mar 2021 00:14:13 GMT

I'm having the same issue. Got a message from TurboTax asking me to call the support line. Really? If a support person has fixed even ONE case with this problem, then why not post the solution? PLEASE, TurboTax,... escalate this issue to get fixed!

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

rmwitty — Thu, 25 Mar 2021 00:38:09 GMT

I'm having the same issue. I contacted Fundrise to see if they can help Turbotax figure out their problem. Then I filled out TurboTax's "contact" form in hopes it will generate some attention.

https://support.turbotax.intuit.com/contact/

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

whoppmeyer — Thu, 25 Mar 2021 16:41:58 GMT

I have the same problem. Running it on a Mac

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

hiyajudy — Thu, 25 Mar 2021 22:54:05 GMT

Got this message from Fundrise, they are working on it with TurboTax!...

Thank you for following up. Our engineers are currently working with TurboTax to resolve the issue. We sincerely apologize for the inconvenience.

I hope to be in touch with an update in the coming days.

Re: Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

rjoral — Mon, 29 Mar 2021 01:14:14 GMT

I am having the same issue and Turbotax needs to have error recovery/timeout so you don't have to force/quit (Mac) if something goes wrong. All other imports work fine and if this one doesn't then turn it off or fix it. Seriously for a company like yours to allow this issue to go on for so long is not making sense to me. Otherwise, everything works great.