topic TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income sections by clicking "Next Income Section" button. Any ideas? Thanks! in Get your taxes done using TurboTax

TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income sections by clicking "Next Income Section" button. Any ideas? Thanks!

longtimeuser20 — Sun, 28 Feb 2021 17:47:29 GMT

This happens even after restart TurboTax. My guess is that it might choke on large number of security transactions.

This is on 64-bit Windows 10. Task Manager shows: TurboTax (32 bit), Not responding, 24% CPU, 698.2 MB memory, ...

Overall CPU 60%, Memory 55%, 10% Disk, 0% Network

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income ...

SForrestLO — Thu, 04 Mar 2021 21:43:26 GMT

See if this helps. Troubleshoot installation and running TurboTax for Windows.

Troubleshooting Turbo Tax Software

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income ...

rhartanto — Thu, 08 Apr 2021 23:21:04 GMT

Hi,

I also had the same issue as 'longtimeuser20'. If I went directly to 'Investment Income' -> Stocks, Mutual Funds and clicked 'Update', it experience the same thing 'Not Responding'.

Thanks.

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income ...

Cass0317 — Fri, 09 Apr 2021 16:39:23 GMT

If the program is still not responding and you are using the Online version, I would suggest closing out of TurboTax, clearing your cache and deleting your cookies and rebooting.

If you are using the Download version, please perform a manual update.

If you continue to have this issue, please reach back out to us or reach out to TurboTax Customer Care: What is the TurboTax phone number?

@rhartanto

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income ...

rwittenb — Thu, 22 Apr 2021 03:31:24 GMT

I am running into this problem now and can't proceed any further - this is stopping me from completing my taxes as I cannot inspect any of the stock transactions. I have checked the install and the there is no issue with meeting system requirements with my PC.

Please advise.

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income sections by clicking "Next Income Section" button. Any ideas? Thanks!

rwittenb — Thu, 22 Apr 2021 03:33:06 GMT

longtimeuser20, did you by any chance get around this problem? would appreciate it if you have a workaround.

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income sections by clicking "Next Income Section" button. Any ideas? Thanks!

longtimeuser20 — Thu, 22 Apr 2021 14:50:33 GMT

The issue seems to be related to disk I/O.

On the HP laptop with a hard drive, TurboTax Premier 2020 is experiencing extreme delay. TurboTax became responsive after 2+ hours. Subsequent delay could still be a few minutes each time I access the investment section; but at least I could continue.

Since I have a newer Lenovo laptop with a solid state drive, I installed TurboTax Premier 2020 and experienced only minimum delay.

Since both laptops have plenty of processors and memory, I guess the key difference is the speed of their storage.

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income sections by clicking "Next Income Section" button. Any ideas? Thanks!

p_t_26 — Tue, 11 May 2021 21:11:28 GMT

I am having *precisely* the same crashing problem as the original poster, to the letter.

FYI, this is a brand new Dell gaming laptop 64 bit w/ SSD drive, the specs vastly exceed the minimum requirements to run TurboTax.

I am curious why TurboTax doesn't have a Windows x64 version. In general, I find that running 32 bit software is very unstable on a Windows 64 bit machine.

Re: TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income ...

Cthipps — Thu, 13 May 2021 17:20:36 GMT

I have done everything you all have recommended to no avail. Turbo tax Premier is not responding going from one section to another under income, particularly to investments? I have spend two days uninstalling, downloading manually, defragementing, updating, etc and it still will say "not responding" and sits there spinning. I have used this many years and did both my mothers using this same CD with no issues. HELP?