topic Re: Not getting my verification email? in Get your taxes done using TurboTax

Not getting my verification email?

iceman39x — Wed, 15 Jul 2020 23:33:29 GMT

Trying to file taxes need to receive 6 digit code via email not coming through.

Re: Not getting my verification email?

GiseleD — Wed, 15 Jul 2020 23:46:26 GMT

Check your spam folder. Sometimes the emails get stuck there.

Re: Not getting my verification email?

MasonWest84 — Sun, 28 Feb 2021 05:18:15 GMT

i have done the resend email verification like 4 times now

Re: Not getting my verification email?

MasonWest84 — Sun, 28 Feb 2021 05:19:03 GMT

i have checked them all and still nothing

Re: Not getting my verification email?

mesquitebean — Sun, 28 Feb 2021 05:31:14 GMT

@MasonWest84 wrote:
i have checked them all and still nothing

Is your email address correct on the Next, let's verify your email screen?

See if anything in this FAQ is helpful, such as correcting/changing the email address by going to your Intuit Account settings.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Not getting my verification email?

edmc579 — Tue, 18 May 2021 02:37:27 GMT

MY 6 DIGIT CAME THROUGH BUT IS NOT WORKING NEED TO FILE MY TAXES

Re: Not getting my verification email?

edmc579 — Tue, 18 May 2021 02:41:00 GMT

THAT IS MY OLD EMAIL I JUST CHANGED IT AND ITS SHOWING ON THE SCREEN WHATS WRONG

Re: Not getting my verification email?

mesquitebean — Tue, 18 May 2021 02:48:49 GMT

@ edmc579 wrote:
MY 6 DIGIT CAME THROUGH BUT IS NOT WORKING NEED TO FILE MY TAXES

Be sure you leave the window/tab open where it asks for the code and use a different window or tab to check your email for the code. Or check your email on your phone while leaving the computer window open. If you close that first window/tab, then the code won't work.

Select Resend verification code to request another code.
Make sure you leave the TurboTax window open as closing it will invalidate the code.
- Open another tab or window or use a different browser to check your email for the code.
- If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code.

Re: Not getting my verification email?

edmc579 — Tue, 18 May 2021 02:42:58 GMT

edmc579 is the old email

Re: Not getting my verification email?

mesquitebean — Tue, 18 May 2021 02:47:21 GMT

@ edmc579 wrote:
THAT IS MY OLD EMAIL I JUST CHANGED IT AND ITS SHOWING ON THE SCREEN WHATS WRONG

This is mainly a public user community forum--not a direct route to TurboTax Support. We don't know anything account-specific about your email address in your account. If you just changed it, then log out of TurboTax, close your browser and reopen it. Log back in, try to efile, and see if it has changed.

See if anything in this FAQ about the email verification process is helpful, such as correcting/changing the email address by going to your Intuit Account settings.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Not getting my verification email?

edmc579 — Tue, 18 May 2021 02:50:33 GMT

thanks for that I received the first code #914936 and used it to change my E-Mail and it worked then when I went to verif.. E-Mail got a new #047710 but it keeps coming up invalid

Re: Not getting my verification email?

Larry Hutchipn — Tue, 07 Feb 2023 17:09:53 GMT

Turbotax is not submitting my efile return as email verification not completed

Re: Not getting my verification email?

EbonyA — Tue, 07 Feb 2023 17:30:34 GMT

Have you already tried the suggestions above in terms of double checking spam, checking the email address on file for accuracy etc? If so and the issue persists, please contact our phone support team for assistance @Larry Hutchipn .