topic Re: Stuck at loading after adding 1099 information in Get your taxes done using TurboTax

Stuck at loading after adding 1099 information

joshjobe123 — Sat, 02 May 2020 16:15:17 GMT

After I input my 1099-MISC information, the program asks me to review my, "Self employment income and expenses," yet when I attempt to review, I am stuck at a loading screens for hours on end. When I try and skip the process and go ahead and file my taxes as is, I am prompted with a similar issue where the program required me to review, "Schedule C," information about "Qualified Business Income," but when I attempt to review those items I am yet again stuck at a loading screen under "Wages & Income" and can only stop the loading by switching to another area in the program. I have looked into possible solutions to this problem and most (If not all) of the solutions to problems dealing with loading/freezing screens is to clear you cache and browser cookies, sign out of TurboTax, close browser, and restart computer. Yet, after completing all of these tasks I am still stuck with the same problem. Is the program malfunctioning when it comes to filing 1099-MISC information? I paid $60 just to do so since it's not included with the Free or $30 versions, so I'm wondering why pay the money for program that doesn't work? I need technical support or a refund.

Re: Stuck at loading after adding 1099 information

jthompson21 — Thu, 25 Feb 2021 19:09:16 GMT

im having the same issue. nothing will load when trying to review that section

Re: Stuck at loading after adding 1099 information

EbonyL122824 — Sat, 27 Feb 2021 18:57:19 GMT

@jthompson21 You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.