https://ttlc.intuit.com/community/taxes/discussion/re-previously-started-taxes/01/1985488#M715673 <P>It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used<BR /><A href="https://myturbotax.intuit.com/account-recovery/" target="_blank">https://myturbotax.intuit.com/account-recovery/</A><BR /><BR />If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.<BR /><BR /><BR /></P> Thu, 25 Feb 2021 01:15:28 GMT VolvoGirl 2021-02-25T01:15:28Z https://ttlc.intuit.com/community/taxes/discussion/previously-started-taxes/01/1985485#M715672 <P>I started 2020 taxes for my sister, but could not complete them.&nbsp; How do I find her file?????</P> Thu, 25 Feb 2021 01:14:48 GMT https://ttlc.intuit.com/community/taxes/discussion/previously-started-taxes/01/1985485#M715672 Delose12 2021-02-25T01:14:48Z https://ttlc.intuit.com/community/taxes/discussion/re-previously-started-taxes/01/1985488#M715673 <P>It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used<BR /><A href="https://myturbotax.intuit.com/account-recovery/" target="_blank">https://myturbotax.intuit.com/account-recovery/</A><BR /><BR />If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.<BR /><BR /><BR /></P> Thu, 25 Feb 2021 01:15:28 GMT https://ttlc.intuit.com/community/taxes/discussion/re-previously-started-taxes/01/1985488#M715673 VolvoGirl 2021-02-25T01:15:28Z