topic I don't have my tax return from 2019 and it's not letting my file without it. Is there any other way I can confirm my identity? in Get your taxes done using TurboTax

I don't have my tax return from 2019 and it's not letting my file without it. Is there any other way I can confirm my identity?

smoater — Wed, 24 Feb 2021 04:09:41 GMT

Re: I don't have my tax return from 2019 and it's not letting my file without it. Is there any other way I can confirm my identity?

mesquitebean — Wed, 24 Feb 2021 04:18:48 GMT

@ smoater

I'll assume you are needing your 2019 AGI to verify your efiling. As a last resort you may be able to get a free 2019 tax return transcript at the IRS website, if you qualify to open an IRS account there.

https://www.irs.gov/individuals/get-transcript

But here are some things to try first, which are easier.

If your 2019 return was prepared with Online TurboTax, you should be able to find a copy. However, you may have multiple accounts, and the following will help you troubleshoot. But try the following first:

Go to the Tax Home. Scroll down the Tax Home page to the section "Your Tax Returns & Documents." Expand that section and choose the tax year you want. Then you can choose to "Download/print the PDF", or if you just need the 2019 AGI, then once you choose 2019 there should be a link to "View adjusted gross income (AGI.)"

If you do all that, but there's no evidence of prior returns in that section "Your Tax Returns & Documents", then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Re: I don't have my tax return from 2019 and it's not letting my file without it. Is there any other way I can confirm my identity?

mesquitebean — Wed, 24 Feb 2021 04:30:32 GMT

@smoater

Also, in addition to the suggestions I provided above, if you still have your 5-digit Self-Select PIN from last year (aka "Signature ID"), you can use it again this year instead of 2019 AGI. See this FAQ:

https://ttlc.intuit.com/community/security/help/what-is-my-signature-id/00/27224

Re: I don't have my tax return from 2019 and it's not letting my file without it. Is there any other way I can confirm my identity?

LiuShuTax — Mon, 19 Apr 2021 02:16:53 GMT

I need know my last year ---- 2019 ---- self-select PIN. My last year efile was rejected, I file the tax by mail, how I can fix this issue?

Re: I don't have my tax return from 2019 and it's not letting my file without it. Is there any other way I can confirm my identity?

mesquitebean — Mon, 19 Apr 2021 04:24:55 GMT

@ LiuShuTax wrote:
I need know my last year ---- 2019 ---- self-select PIN. My last year efile was rejected, I file the tax by mail, how I can fix this issue?

If you did not successfully efile your 2019 return, then the IRS would have no Self-Select PIN (aka a "Prior-Year PIN") from that year in their database. Since you said your 2019 return was rejected and then you mailed the 2019 return, a Self-Select PIN was not used. You would need to verify your 2020 efile using the 2019 AGI instead.

Do you have your 2019 AGI? Have you tried to use it to efile your 2020 return? You use it in the AGI field, not the PIN field. The 2019 AGI is on your 2019 Form 1040, Line 8b.

Use the 2019 AGI from the original 2019 return--not an amended one.

If it's a joint return, both spouses use the same total AGI. Do not divide or otherwise allocate it.

Or did you already try efiling your current 2020 return using the 2019 AGI, and it rejected?

If your return was filed real late in the year, such as mid-November 2020 or later, you can try using a 2019 AGI of 0 (zero.)

Or if the IRS took a long time to process the 2019 return and had not finished processing it prior to November 2020, you could try an AGI of 0.

If you can register for an online account at the IRS website, you can view/download a free 2019 tax return transcript to see what the IRS is showing in its database for your 2019 AGI. But again, if the return was not processed until after mid-November 2020, you would need to use a 2019 AGI of 0.

I always tell people if their actual 2019 AGI (that was entered correctly) rejects, not to give up before trying an AGI of 0. Occasionally it works when there's no good explanation.