topic Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible. in Get your taxes done using TurboTax

Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

kscott018 — Mon, 22 Feb 2021 18:44:15 GMT

I keep getting the "Hmm, looks like we hit a slight snag in this section" error when trying to update the stock section of my income. I spent 40 mins with a representative on the phone. I cleared the cache/cookies, Tried chrome and explorer browsers, Two different computers on two different wifi networks both last week and this week. I have tried everything possible to try on my side so I have determined that this issue is on TurboTax side.

I can access every other page no problem it is just this one page. This is stopping me from filing my taxes in a turbo like fashion and has been a horrible experience as a first time customer. Please help before I hire a tax guy to do this for me.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

aketo — Sun, 28 Feb 2021 02:43:19 GMT

I'm facing the exact same issue and it's been like a couple of weeks. This is very frustrating.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

KatrinaLO — Sun, 28 Feb 2021 03:45:04 GMT

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

aketo — Sun, 28 Feb 2021 03:48:29 GMT

Customer support wasn't able to help. There seems to be a software issue your developers need to fix.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

aketo — Tue, 02 Mar 2021 03:00:35 GMT

I really hope this gets resolved soon. Please escalate to engineering.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

ssarfati — Tue, 02 Mar 2021 05:34:03 GMT

We're having the same issue with submitting an amended 2018. Our 2020 filed just fine, as did our 2019 amended. But despite cookie and cache clearance, and changing to a different browser, this is still an issue. And obviously, we're not alone.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

JBGeek — Tue, 02 Mar 2021 13:45:32 GMT

Same issue here. Tried multiple browsers. Tried waiting a week. Really think the issue is with TurboTax. I get the same error message "Hmm, looks like we hit a slight snag in this section" then trying to import my Betterment, Schwab, or Robinhood data.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

ssarfati — Tue, 02 Mar 2021 16:57:26 GMT

Don't you think you might have a problem here?

https://ttlc.intuit.com/community/taxes/discussion/hmm-looks-like-we-hit-a-slight-snag-in-this-section-completely-done-with-taxes-but-won-t-let-me-file/01/1171207

https://ttlc.intuit.com/community/taxes/discussion/why-do-i-keep-getting-weve-hit-a-slight-snag-try-again/01/222801

https://ttlc.intuit.com/community/taxes/discussion/hmm-it-looks-like-we-ve-hit-a-slight-snag/01/1313040

https://ttlc.intuit.com/community/taxes/discussion/hmm-looks-like-we-hit-a-slight-snag-in-this-section-error-on-turbo-tax-side-i-tried-everything/01/1969846

https://ttlc.intuit.com/community/taxes/discussion/i-get-this-error-hmm-looks-like-we-hit-a-slight-snag-in-this-section/01/2014324#M725975

https://ttlc.intuit.com/community/taxes/discussion/can-t-get-past-hmm-looks-like-we-hit-a-slight-snag-in-this-section/01/1812503

https://ttlc.intuit.com/community/taxes/discussion/why-am-i-getting-a-message-that-says-hmm-looks-like-we-hit-a-slight-snag-in-this-section-and-try/01/1328522

https://ttlc.intuit.com/community/taxes/discussion/s[product key removed][product key removed]actions-hmm-looks-like-we-hit-a-slight-snag-in-this-section-let-s/01/1965300

https://ttlc.intuit.com/community/taxes/discussion/wha-does-it-mean-when-it-says-hit-a-slight-snag-in-this-section/01/1017491

https://ttlc.intuit.com/community/taxes/discussion/hmm-looks-like-we-hit-a-slight-snag-in-this-section-comes-up-each-time-i-try-to-start-the-file-step/01/1069338

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

EbonyL122824 — Tue, 02 Mar 2021 18:58:50 GMT

Thank you for sharing this information. It is our desire to find a resolution for you and others that might be having a similar experience in the program. To assist us in this process, please review your entries in [section of program driving the message]. Some errors are caused by accidental entries. If that doesn't work, try to delete the form and re-enter, and also [clear cache and cookies/run updates] However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

bballshinobi — Thu, 15 Apr 2021 03:56:26 GMT

The problem isn't accidental entries. The problem is TurboTax can't handle large 1099 entries. After upload my 1099-B from Merrill, your site will just time out every time I try to work on it. Have your engineers fix it please.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

MaryM428 — Fri, 16 Apr 2021 02:09:09 GMT

You can delete the individual entries and just add a summary of each of the different sales categories. Your 1099-B should have those groupings. For example "Short-term covered" or "Long-term covered".

Open or continue your return and search for stock sales.
Select the Jump to link in the search results.
Answer Yes to Did you sell stocks, mutual funds, bonds, or other investments in 2020?.
- If you land on Your investment sales summary, select Add more sales.
On the OK, what type of investments did you sell? screen, select Stocks, Bonds, Mutual Funds, then Continue.
When asked how you want to enter your 1099-B, select I'll type it myself.
Answer the questions until you can select Enter sales section totals.
You'll now be able to enter the total proceeds (sales) and cost basis, along with the sales category. Refer to your 1099-B for the amounts and category. When finished, select Continue.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

spicegirl — Thu, 13 May 2021 05:41:52 GMT

I also encountered this error when I tried to file electronically. The error popped up after I logged into my Intuit account while attempting to pay the efile fee for my state return. I could not get past the screen verifying my address and other personal information. When I hit the Continue button, I got the above error. After several attempts and reading the above responses, I tried signing in as a guest. When I signed in as a guest, I was able to enter my personal information and then Continue to the next screen to enter my credit card information and on to efile my return.

Hope this helps.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

TDuff1 — Thu, 10 Feb 2022 12:53:52 GMT

2022 and same problem. Why does Turbotax keep disingenuously blaming it on cookies when it’s clearly an issue with them. I’m going with another company from now on.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

JBGeek — Thu, 10 Feb 2022 12:59:26 GMT

The desktop version of the software worked for me last year but not the web version. Sounds like I'll have to use that version again.

Still pretty sad that TurboTax can't get their web version working correctlyaa year later.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

LindseyLO — Thu, 10 Feb 2022 15:28:16 GMT

Have you tried clearing your cache? This may help. Assistance with doing so has been provided by clicking here.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

Larrystewart2 — Mon, 21 Feb 2022 14:20:34 GMT

I too am having this problem and THEY don't seem too interested in fixing the problem. I have used the produck for almost 30 years and this is the first problem.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried ever...

MoniqueLO_ — Mon, 21 Feb 2022 16:21:27 GMT

Thank you for being a loyal customer! Please feel free to contact Customer Support so you can speak with someone who can assist you.

@Larrystewart2

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

ItsDonovan98 — Thu, 24 Feb 2022 04:13:47 GMT

I am having the same issue when trying to fix my 1099B forms that Turbo Tax says I need to review before I can file. Did they ever give you a solution?

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

sjppatriarco — Fri, 04 Mar 2022 14:42:11 GMT

Same thing. Happens when I try to e-file and input my credit card information. This is a software bug that Turbotax needs to fix.

Re: Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

sjppatriarco — Fri, 04 Mar 2022 14:42:57 GMT

agreed so frustrating. Been a turbotax customer for 30+ years