topic Reject for AGI not matching in Get your taxes done using TurboTax

Reject for AGI not matching

sstearns34 — Thu, 18 Feb 2021 14:54:01 GMT

Hello,

This is my 5th year filing with turbo tax and I've never had this problem. I'm getting a reject due to the AGI not matching. I downloaded my previous year transcript directly from the IRS and that is the number I'm using, but it still gets rejected. Also tried entering 0 with no luck. How do I fix this? I'm using turbo tax so I can e-file, if I have to paper file it defeats the purpose.

Thanks!

Re: Reject for AGI not matching

jin54 — Thu, 18 Feb 2021 14:58:06 GMT

Also received the same rejection reason yesterday. I am a long time user and have not had the problem before. The number entered is correct. Double and triple checked.

Re: Reject for AGI not matching

HeatherPLO — Tue, 23 Feb 2021 17:56:38 GMT

What is the exact error message you are getting? You can respond here for further assistance.

Also, have you tried entering in 0 for the prior year AGI? For more details, please see the Help Article here.

Re: Reject for AGI not matching

Lynn71 — Tue, 23 Feb 2021 18:23:50 GMT

I had the same problem, I obtained a copy of the 2019 transcripts & the AGI matched, I double checked my self-pin, and after trying MANY times I finally decided to obtain a IP PIN. I went to "irs.gov/onlineservices" to register & request the IP PIN...it was an easy process. When I received that PIN, I went back to my return & under the "other tax situations" is a tab to update the "identity protection pin". Click edit & enter the IP Pin you received. When I went thru that process, my return was accepted. Hope this helps.

Re: Reject for AGI not matching

xoxochevyxoxo — Wed, 24 Feb 2021 15:37:35 GMT

Put $0 and it works. It will be accepted. That's what the IRS has in their system and expects you to put. They need to update their database. You're welcome.

Re: Reject for AGI not matching

Lynn71 — Wed, 24 Feb 2021 16:22:00 GMT

I tried putting 0 in for the AGI and that still didn't work. That's why I finally went the route of getting an IP PIN....