topic Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101) in Get your taxes done using TurboTax

Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

Earendil — Wed, 03 Mar 2021 00:45:58 GMT

Edit: finally fixed it. TurboTax has the wrong link for E*Trade. You have to manually copy paste the web address for E*Trade’s login page into TurboTax. If you do that it’ll import correctly.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

Bryan60 — Tue, 16 Feb 2021 20:49:21 GMT

I had some issues: (1) 2-factor doesn't need to be added to the password. (2) I logged in a few times to get the import to work.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

TerukoL — Sat, 20 Feb 2021 03:17:48 GMT

You may need to check your Etrade account to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described here How can I fix my 1099 import issue?

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

androidmj — Mon, 01 Mar 2021 03:46:56 GMT

I'm having this issue. Very frustrating

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

Cynthiad66 — Mon, 01 Mar 2021 23:35:10 GMT

Please check with E-trade to determine if they are having an issue downloading. Here are instructions for downloading using TurboTax:

Where do i go to download my E-trade 1099 in turbo tax?

Type import in the search bar and click search.
Click on Jump to import.
Click start/edit/add on 1099-INT or 1099-DIV or Stocks, Mutual Funds, Bonds, Other.
Continue with the onscreen interview and identify your financial institution.
Type in the Online ID and Passcode.

At tax time, you have the option to summarize your transactions by Sales Category.

IRS requires details to be listed on a Form 8949,
or on your other forms (e.g. consolidated 1099-B) which have the same information and in the same manner as Form 8949.
Either way, if you choose to summarize, you have to mail the transaction details to the IRS within three business days of IRS accepting your e-Filed tax return.(unless you have attached a PDF of the transactions details to your e-Filed return. TurboTax does not offer this feature).

Exception: if you summarize Category A or Category D, Form 8949 is not needed for transactions without adjustments. No mailing is necessary.

---

Related information:

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

dhrjkshk — Wed, 03 Mar 2021 00:26:46 GMT

I can download my form 1099 consolidated from E*Trade platform without any issues but in TurboTax it errors out with the same signature as mentioned above.

I was able to import it successfully since many years. Something went wrong this time.

Entering the data manually will take me a lot of time.

Can you please look into it?

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

KatrinaLO — Wed, 03 Mar 2021 00:32:29 GMT

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

Earendil — Wed, 03 Mar 2021 00:44:34 GMT

I finally fixed it. It turns out TurboTax has the wrong link for E*Trade. Manually copy paste the address for the login page and it’ll work.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

mrafiei22 — Thu, 04 Mar 2021 02:53:21 GMT

Hi Earendil,

I am having the same issue and it is very frustrating. When you say "Manually copy paste the address for the login page and it’ll work" Do you mean to type https://us.etrade.com/e/t/user/login in the search bar?

As I did that it shoed E*TRADE Bank and it still doesn't work.

Could you please elaborate on what exactly you did? Thanks.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

Earendil — Thu, 04 Mar 2021 06:50:39 GMT

That’s the web address to copy paste!

now where to put it? In Turbo Tax when you go to import, you have a selection of 20 or so button/images that you can select from, including E*Trade. DO NOT CLICK them, instead copy paste your E*TRADE login into the field above the icons. That did the trick for me, hopefully for you too!

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

dhrjkshk — Sat, 06 Mar 2021 19:14:38 GMT

It worked for me after I selected E*Trade bank instead of E*Trade securities for importing.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

N7093v — Thu, 08 Apr 2021 01:43:02 GMT

Ah yes, that also worked for me. Imported my 1099's. DO NOT SELECT ETRADE, instead provide the URL to etrade. Looks like the ETRADE selection in Turbotax is broken.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

h86those7taxes84ever — Tue, 19 Oct 2021 21:13:40 GMT

I am having the same issue..

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

mrafiei22 — Wed, 20 Oct 2021 19:07:12 GMT

I think the issue is that Turbotax can't handle a large number of transactions.

I ended up entering the numbers (totals) manually.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

h86those7taxes84ever — Wed, 20 Oct 2021 19:25:45 GMT

Someone else had posted that they imported from e*Trade Bank instead of e*Trade Securities. I tried that and it worked for me. Brought down my 1099-DIV and my 1099-B. All 22 pages...

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

TB74 — Fri, 11 Feb 2022 03:46:15 GMT

Sadly, this didn't work for me. I copied and pasted https://us.etrade.com/e/t/user/login

It didn't work for me. Instead, it only let me choose e-trade and when I did, the url was https://us.etrade.com/home and never connected even though etrade logged me out because, it said, I had logged in another way!

And I have tried the other way (just going to etrade on their list) over and over and over without success!

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

TB74 — Fri, 11 Feb 2022 03:49:50 GMT

I provided the url and it only let me choose what it already had - which was etrade banking. And that didn't work, over and over again ad nauseum.

I am thinking of using a different tax return company this year. One that actually connects to etrade!

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpected happened. Try again in a few hours. (101)

TB74 — Fri, 11 Feb 2022 03:52:38 GMT

"I think the issue is that Turbotax can't handle a large number of transactions."

Maybe that's it. Maybe everyone on etrade got their forms and tried to file, and turbotax couldn't handle it. Maybe it will work if I wait a few days.

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

MichelleLO — Fri, 11 Feb 2022 15:59:54 GMT

Have you double-checked to make sure you are trying to import from the correct brokerage? Some users have had success trying to import from E*Trade Bank instead of E*Trade Securities.

For more information, please see How do I import my 1099?

Depending on the version of TurboTax you are using, TurboTax does have a limit on how many transactions can be downloaded. Please see How many stock transactions can TurboTax Online handle? for additional information.

@TB74

Re: Is anyone else having trouble importing from E*Trade? I keep getting this: Something unexpect...

TB74 — Sat, 12 Feb 2022 01:47:53 GMT

Thank you for your reply. I did notice that there were people saying to make sure it said "bank". That's what mine said. In fact, only one suggestion popped up, and it said "bank" (and no choice, but to take that option) - so I am guessing they took off the option for "securities" because of the problems people were having last year.

Since this is the first time I've had a problem after my documents were available on e-trade (3rd year), all I can think of is that it has something to do with a lot of people descending on Turbotax at the same time or something unknown.

I think I already said this, but the first time I tried this I was already logged in to e-trade in another tab. When I went to that tab, it said it had logged me out because I had logged in through another source (I forget the word they used, but source-I hope-gets the idea across) so I know I got logged in okay according to e-trade.

The problem seems to be more Turbotax not being able to pull out the document that is on e-trade. If I was a compute geek, maybe I'd have a better idea of what's going on. 🙂