topic Re: Getting "government still working on forms" message. in Get your taxes done using TurboTax

Getting "government still working on forms" message.

FortFun — Mon, 15 Feb 2021 19:32:32 GMT

Using TurboTax Deluxe for 2020. Am getting the message "government still working on forms" for 1099-R and Schedule D. Am current on program updates. What can I do?

Re: Getting "government still working on forms" message.

SteamTrain — Mon, 15 Feb 2021 20:14:34 GMT

IF you are using the Desktop Windows software.,,,those have been ready for many weeks now. (it's just the COVID parts that aren't final)

1) Run the software update from the menu at the top of your screen, and check again.

...still get that notice?

2) Shut down the software, then download and install the Manual Update (use the Edge browser to download it):

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

3) after the manual update executes and completes...start up the software run the internal update again.

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Still a problem? Call TTX support...they may need you to uninstall it and reinstall an entirely new installation file, on that is fully up-to-date. They would have to provide that file to you if they can't figure out the problem separately.

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Note: 2020 TTX will not run properly on Windows 7...if that's your OS..

Re: Getting "government still working on forms" message.

FortFun — Tue, 16 Feb 2021 00:53:15 GMT

Thanks SteamTrain! I had previously tried the Manual Update using Firefox, but it didn't work. Since you specified Edge (why?) I went that route and problem solved.

Re: Getting "government still working on forms" message.

SteamTrain — Tue, 16 Feb 2021 01:24:57 GMT

A couple of us have tried Chrome, and it wouldn't download ...Edge worked as it should in any browser.

(actually we could...but had to use a special procedure that was stupid...and shouldn't be required TTX needs to get their act together in addition to updating the manual update file to the actual current version)

Re: Getting "government still working on forms" message.

FortFun — Tue, 16 Feb 2021 16:31:28 GMT

SteamTrain, I'm computer literate but no expert (as you must be) 🙂 I would have thought that any browser could download a file and execute it. But you've taught me otherwise. Some thing I'll keep in mind for other downloads. Thanks again!