topic Additional ID Verification Issue in Get your taxes done using TurboTax

Additional ID Verification Issue

pimafitz — Sun, 14 Feb 2021 01:07:45 GMT

I am preparing to do my first E-file (TurboTax Premier on a Mac) and completed the information for Additional ID Verification using driver's license, answering all questions. When I click CONTINUE, it just goes to the same page, in an endless loop. There is no error message -- everything is filled out. I am unable to proceed to the next step. Is this a Turbotax glitch?

Re: Additional ID Verification Issue

AkinaLO — Wed, 17 Feb 2021 01:03:14 GMT

Please check for updates by closing and reopening TurboTax to see if it prompts you to update it.

Troubleshoot TurboTax for Mac updating issues

Re: Additional ID Verification Issue

megsdidi — Sat, 17 Apr 2021 16:47:20 GMT

I cannot get pass the additional verification I submitted both my husband and my drivers license information and it is asking for a IIS number which we don't have