topic Emailed incometax.processing@dor.ga.gov 3 (3 weeks) times and have not heard back. Was told to email and ask what to send to confirm name change. in Get your taxes done using TurboTax

Emailed incometax.processing@dor.ga.gov 3 (3 weeks) times and have not heard back. Was told to email and ask what to send to confirm name change.

duncantsav — Sat, 01 Jun 2019 15:04:56 GMT

Per GA, allow 90 business days (18 calendar weeks) to pro...

SweetieJean — Sat, 01 Jun 2019 15:04:58 GMT

Per GA, allow 90 business days (18 calendar weeks) to process.

https://dor.georgia.gov/wheres-my-refund

That's not answering my question. I filed my tax return i...

taralsavage — Sat, 01 Jun 2019 15:04:59 GMT

That's not answering my question. I filed my tax return in February. I spoke to someone on the phone and was told to email <a rel="nofollow" target="_blank" href="mailto:incometax.processing@dor.ga.gov">incometax.processing@dor.ga.gov</a> to ask what forms of documents to send them to get my name changed in their system... Until they get my name changed I am unable to get my refund. My question is how long does it take for someone to respond to an email at <a rel="nofollow" target="_blank" href="mailto:incometax.processing@dor.ga.gov">incometax.processing@dor.ga.gov</a>? I have emailed them once a week for 3 weeks.

We have no way of knowing. Call GA by phone and ask.

SweetieJean — Sat, 01 Jun 2019 15:05:00 GMT

We have no way of knowing. Call GA by phone and ask.

I did that. I've called them twice. I sit on hold around...

taralsavage — Sat, 01 Jun 2019 15:05:02 GMT

I did that. I've called them twice. I sit on hold around an hour just to get someone with a whole lot of attitude no answers and telling me to email <a rel="nofollow" target="_blank" href="mailto:incometax.processing@dor.ga.gov">incometax.processing@dor.ga.gov</a>. If there is no way of knowing why didn't you just say that? I'll have to call again.

We are mostly other users here, not TT employees. TT has...

SweetieJean — Sat, 01 Jun 2019 15:05:04 GMT

We are mostly other users here, not TT employees. TT has no ability to contact GA on your behalf. It is a computer program, not a CPA firm.