https://ttlc.intuit.com/community/taxes/discussion/getting-image-not-recognized-error-message-when-trying-to-open-dowloaded-mac-software-file-for-2016/01/165752#M68046 I am trying to amend 2016 return. Got the software link from turbotax. When I download I get an 'untitled' disk image on desktop. When I try to open it I get 'image not recognized' message Sat, 01 Jun 2019 13:51:18 GMT talex1223 2019-06-01T13:51:18Z https://ttlc.intuit.com/community/taxes/discussion/getting-image-not-recognized-error-message-when-trying-to-open-dowloaded-mac-software-file-for-2016/01/165752#M68046 I am trying to amend 2016 return. Got the software link from turbotax. When I download I get an 'untitled' disk image on desktop. When I try to open it I get 'image not recognized' message Sat, 01 Jun 2019 13:51:18 GMT https://ttlc.intuit.com/community/taxes/discussion/getting-image-not-recognized-error-message-when-trying-to-open-dowloaded-mac-software-file-for-2016/01/165752#M68046 talex1223 2019-06-01T13:51:18Z https://ttlc.intuit.com/community/taxes/discussion/try-deleting-the-download-emptying-your-computer-s-trash/01/165753#M68047 <P>Try deleting the download, emptying your computer's trash and rebooting your computer.&nbsp; Next, go to downloads in your TurboTax account and re-download the software.&nbsp;&nbsp;<A href="https://ttlc.intuit.com/replies/3302070" target="_blank">https://ttlc.intuit.com/replies/3302070</A></P><P>If you continue to have issues, use the FAQ below to contact customer support.&nbsp; You may need to have a new download link sent.&nbsp;&nbsp;<A href="https://ttlc.intuit.com/replies/3300041" target="_blank">https://ttlc.intuit.com/replies/3300041</A></P> Sat, 01 Jun 2019 13:51:20 GMT https://ttlc.intuit.com/community/taxes/discussion/try-deleting-the-download-emptying-your-computer-s-trash/01/165753#M68047 DaraLO 2019-06-01T13:51:20Z