topic Re: Product refund status in Get your taxes done using TurboTax

Product refund status

Click — Sun, 31 Jan 2021 16:15:12 GMT

I requested a product refund December 17 and got a tracking number, but no email confirmation or refund. It has been six weeks.

I've spent over two hours trying to contact support by phone. It either loops on "Tell me what you are calling about" (saying "Support ID" and giving the number just loops back to "Tell me ..."). Once after being on hold 15 minutes, someone answered who was unintelligible (really bad VoIP) and had babies crying in the background.

Re: Product refund status

EbonyL122824 — Sun, 31 Jan 2021 23:11:05 GMT

We are not able to assist with billing issues here in the community. Please use this link to contact Customer Support for further assistance.

Re: Product refund status

Click — Mon, 01 Feb 2021 01:08:25 GMT

Given that we've already established that there is no phone support that actually works and filling in the online form does nothing but refer you to phone support, and posting in the community does nothing but refer you to phone support, it appears there's no way to get customer service any way any how from Intuit. I see.

Re: Product refund status

SForrestLO — Mon, 01 Feb 2021 16:51:55 GMT

This FAQ will provide you with the steps to contact an agent.

Contact an agent

Re: Product refund status

Click — Mon, 01 Feb 2021 18:44:26 GMT

I know you mean well, but what you pointed to is what I wasted two hours doing yesterday. Unable to get past phone prompts except once, when I was connected to someone who was unintelligible because of horrible VoIP and crying babies.

Re: Product refund status

jho23059 — Wed, 24 Feb 2021 17:54:14 GMT

This year has been a nightmare after the state software bug they had. Pretty much done with the entire Intuit ecosystem.

Re: Product refund status

coskun12 — Wed, 17 Mar 2021 17:49:21 GMT

For those who are having similar problems with this company: I filed a complaint against Intuit with Better Business Bureau (BBB) and received their response from the Intiuit's office of the president, which was unsatisfactory. Their contact information is below,

You can reach me at (phone#: 520-nine-0-one-3280) Monday through Friday from 8 AM to 5 PM Arizona time or at OfficeofthePresident [at] Intuit [dot] com . If I am unavailable, one of my colleagues will be available to assist you. Thank you again for reaching out.

Respectfully,

Carol

**********************

You can reach the presidents office through the above phone number (520-nine-zero-one-3280) or this email: OfficeofthePresident [at] Intuit [dot] com

Intuit is well known with their hideous tactics for long time: https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes

Never ever will pay you for my tax preps and will surely delete my Credit Karma account soon!