topic Re: Order confirmation in Get your taxes done using TurboTax

Order confirmation

Silverspoon96 — Wed, 23 Oct 2019 22:12:45 GMT

Looking to get order confirmations numbers

Re: Order confirmation

DoninGA — Wed, 23 Oct 2019 22:18:57 GMT

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View order details

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

Re: Order confirmation

secq — Thu, 21 Nov 2019 17:50:52 GMT

You have charged my credit card account but have not sent an order number or confirmed when the order will become available.

S E Cronquist

[email address removed]

Re: Order confirmation

secq — Thu, 21 Nov 2019 17:55:41 GMT

You have charged my credit card account but have not sent me an order number or confirmed availability

S E Cronquist

[email address removed]

Re: Order confirmation

DoninGA — Thu, 21 Nov 2019 20:03:46 GMT

@secq wrote:

You have charged my credit card account but have not sent me an order number or confirmed availability

S E Cronquist

[email address removed]

If you have any type of billing issue you have to contact TurboTax support during business hours.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Order confirmation

Joannihardy — Tue, 17 Dec 2019 19:24:07 GMT

Help me find why my taxes were not filed. I have order confirmation number

Re: Order confirmation

DoninGA — Tue, 17 Dec 2019 19:28:09 GMT

@Joannihardy wrote:

Help me find why my taxes were not filed. I have order confirmation number

Paying your TurboTax account fees does not file a tax return.

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

If the status of the 2018 tax return is anything other than Accepted then the tax return was not e-filed.

If you did not print and mail the federal tax return then the return was never filed.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Re: Order confirmation

VolvoGirl — Tue, 17 Dec 2019 19:28:27 GMT

Paying the fees does not file the return or guarantee it is Accepted. You had to continue on and hit the big orange Transmit Returns Now button. If you did efile then maybe it Rejected.

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?

Re: Order confirmation

lgach1 — Mon, 30 Dec 2019 22:43:05 GMT

What is the status of my order# QSTCA129048223

Re: Order confirmation

DoninGA — Mon, 30 Dec 2019 23:30:27 GMT

@lgach1 wrote:

What is the status of my order# QSTCA129048223

Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Re: Order confirmation

5812 — Sun, 16 Feb 2020 14:27:23 GMT

I signed up for Advantage after doing my taxes last year. I received an order confirmation in November of 2019. The email does not contain an order number and the CD never arrived. I have contacted Customer support several times and they cannot seem to find my order number or my license number. When I try to get a refund the site states that the time limit to get a refund has past. I have spent more than 8 hours on the phone and online trying to resolve this issue, but it is like a revolving door. I suspect there are many people stuck in this mess because they do not supply the order number in the email, but you need it to resolve the issue.

Re: Order confirmation

DoninGA — Sun, 16 Feb 2020 14:32:23 GMT

@5812 wrote:

I signed up for Advantage after doing my taxes last year. I received an order confirmation in November of 2019. The email does not contain an order number and the CD never arrived. I have contacted Customer support several times and they cannot seem to find my order number or my license number. When I try to get a refund the site states that the time limit to get a refund has past. I have spent more than 8 hours on the phone and online trying to resolve this issue, but it is like a revolving door. I suspect there are many people stuck in this mess because they do not supply the order number in the email, but you need it to resolve the issue.

Was your credit card account ever charged for the TurboTax product?

Re: Order confirmation

Eahaight12241 — Mon, 17 Feb 2020 23:09:35 GMT

What is the confirmation number for my paid CT income tax

Re: Order confirmation

TerukoL — Tue, 18 Feb 2020 00:13:19 GMT

This is an open internet forum, so we are not able to see your personal information. You can verify the tax payment method you chose on the Electronic Filing Instructions for your 2019 Federal Tax Return page, next to Balance Due/Refund.

Please click the TurboTax Help link, listed below, to learn more.

https://ttlc.intuit.com/community/tax-payments/help/how-do-i-review-the-method-i-chose-to-pay-my-federal-income-tax-with-after-filing-with-turbotax/00/27416

Re: Order confirmation

cjfloyd1973 — Thu, 20 Feb 2020 16:06:20 GMT

How do I secure my order confirmations from 2014 - 2018? Thanks so much!

Sincerely,

Cheryl

Re: Order confirmation

milton1944 — Fri, 21 Feb 2020 21:14:54 GMT

I called the first part of January. I had not received my order. I was told they would send the order again. On January 16 the called again, no order received. They said my shipping address was wrong. Corrected address. THEY WOULD RESEND ORDER.....STILL NO ORDER HAS BE RECEIVED. PLEASE SEND ORDER TO

<address removed>. I AM GETTING VERY UPSET ABOUT THIS. THANK YOU

CAROL C. [phone number removed]

Re: Order confirmation

BarbaraW22 — Sat, 22 Feb 2020 21:50:08 GMT

A TurboTax representative will be contacting you at the phone number that is listed on your account.

@milton1944

Re: Order confirmation

Beverly Williams — Tue, 28 Apr 2020 15:32:13 GMT

I'm calling about the credit card I have the confirmation number but not the credit card

Re: Order confirmation

annemor7 — Fri, 29 Jan 2021 22:14:02 GMT

I have ordered and paid for form 1040 for 2020 and form 1041 (small business) for 2020.

Date charged 11/4/2020 $230 and 11/5/2020 for $230 and 11/20/2020 Credit 230.

I have received the business form but not 1040.

Please send it to me on line.

[email address removed]

Thank you,

Anne Eason

Re: Order confirmation

VolvoGirl — Fri, 29 Jan 2021 22:20:14 GMT

Sounds like you are on the Advantage autonew plan? It should be in your account.

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage

or Contact Customer Service

(You need to pick the CD/Download program in the product drop down box.)
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632