topic Re: How do I get the activation code box to appear ? in Get your taxes done using TurboTax

How do I get the activation code box to appear ?

mvroughton — Wed, 27 Jan 2021 22:58:56 GMT

I have the activation code but no box to enter ir into.

Re: How do I get the activation code box to appear ?

AshleyLO — Thu, 28 Jan 2021 19:09:40 GMT

So that I can best assist you, which version of TurboTax are you using?

Re: How do I get the activation code box to appear ?

lougld — Thu, 28 Jan 2021 20:30:01 GMT

TT premier

Re: How do I get the activation code box to appear ?

Nubble94 — Thu, 28 Jan 2021 21:28:19 GMT

I purchased the TurboTax Deluxe 2020, installed it from the CD and no where did it ask for the Activation Code and there doesn't appear to be anyway to open the program.

Re: How do I get the activation code box to appear ?

JeanneLO — Thu, 28 Jan 2021 21:28:34 GMT

@lougld

Please see this troubleshooting tip from our Champ DoninGA:

change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
change your resolution back to what is was originally.

See this for more information: Blank/Missing Activation Box

Re: How do I get the activation code box to appear ?

LindseyLO — Fri, 29 Jan 2021 00:42:47 GMT

Click here for help with successfully activating your TurboTax product.

Re: How do I get the activation code box to appear ?

renrich2 — Sat, 22 Jan 2022 04:55:54 GMT

I’m using the Home and Business 2020 and 2021 programs

Re: How do I get the activation code box to appear ?

MichelleLO — Sat, 22 Jan 2022 15:24:22 GMT

You are commenting on an older thread. Do you have a specific question we can assist you with?

If you are experiencing issues with a blank activation screen, please see the following TurboTax help articles for assistance:

@renrich2

Re: How do I get the activation code box to appear ?

JOEMIZZI — Sat, 25 Nov 2023 19:06:56 GMT

I JUST RECEIVED MY TURBOTAX. INSTRUCTION SAY TO GO TO MY ACCOUNT WITH INTUIT, WHICH I DID, BUT CANNOT FIND ANYWHERE TO ENTER PRODUCT CODE.

Re: How do I get the activation code box to appear ?

DoninGA — Sat, 25 Nov 2023 19:47:55 GMT

@JOEMIZZI wrote:

I JUST RECEIVED MY TURBOTAX. INSTRUCTION SAY TO GO TO MY ACCOUNT WITH INTUIT, WHICH I DID, BUT CANNOT FIND ANYWHERE TO ENTER PRODUCT CODE.

The 16 digit license code is located in your download account for 2023 desktop software you purchased from TurboTax.

Sign onto your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads

Download and install the TurboTax desktop software on a personal computer. During the installation you will be asked to enter the license code.

See this TurboTax support FAQ for installing and activating your desktop software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=lpegpffl