topic W-2 PDF upload hangs indefinitely on two separate browsers in Get your taxes done using TurboTax

W-2 PDF upload hangs indefinitely on two separate browsers

shawn- — Mon, 25 Jan 2021 00:21:36 GMT

Says "Scanning for viruses" with a green spinner. Never proceeds from there. I will hand-enter, but couldn't find another way to report a bug.

Re: W-2 PDF upload hangs indefinitely on two separate browsers

KatrinaLO — Mon, 25 Jan 2021 02:41:16 GMT

If you need to report an issue or contact us, please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Re: W-2 PDF upload hangs indefinitely on two separate browsers

shawn- — Fri, 29 Jan 2021 02:40:42 GMT

I don't need assistance and I don't want to talk to anyone. I want to report a clear and repeatable bug in the application. This should not be difficult or time consuming. You could even do it for me based on this discussion.