topic Running TurboTax via a VPN in Get your taxes done using TurboTax

Running TurboTax via a VPN

mcsevan — Fri, 22 Jan 2021 23:15:13 GMT

I have logged into T-T 5 times via the VPN (each from a different VPN city), each time asked to enter the license number. Now it will not let me in as it claims I have used my 5 licenses. I have this loaded on two computers, an old one I just replaced and the new one. I can not get in to finish my T-T in either computer. What can I do to continue to use what I paid for.

Re: Running TurboTax via a VPN

Brad43 — Sat, 13 Mar 2021 20:08:11 GMT

To reset your "use" count requires human intervention, either Internet Chat or telephone. Good luck. I found TurboTax does not play nicely 100% of the time with my VPN. At the very end, trying to pay for state e-filing, I had to suspend the VPN.

Re: Running TurboTax via a VPN

CarissaM — Sat, 13 Mar 2021 20:20:20 GMT

This would be best resolved by contacting customer support by clicking here, they will be able to assist you.