topic Re: Download error 607? in Get your taxes done using TurboTax

Download error 607?

Donald Nail — Mon, 20 Jan 2020 21:08:33 GMT

When attempting to enter my license code some letters come up behind the previous letter instead of in front of! Shows error code of 607. I have tried to re enter this code at least 15 times even with another person watching me?

Re: Download error 607?

GabiU — Mon, 20 Jan 2020 21:57:12 GMT

Error Code 607 means the code you are entering is not valid. If you purchased the product from our website, you'll be able to find your License Code in your account. See screenshot.

Re: Download error 607?

drshickle — Sat, 25 Jan 2020 03:43:17 GMT

purchased on Ebay-downloaded-installed-updated

then activation code [product key removed] not valid

Re: Download error 607?

chubbs840 — Fri, 21 Feb 2020 19:38:01 GMT

I have loaded the code they sent me, but it still comes up with the error code 607

Re: Download error 607?

22willijam — Sat, 22 Feb 2020 01:33:55 GMT

That is wrong in my case the Installation key I have is not the same as the key the download section is asking for. The installation key is 21 digits long and is xxx xxxx xxx xxxx xxx xxxx

Please provide a correct answer.

Thanks

Re: Download error 607?

charles1hodge — Thu, 27 Feb 2020 16:39:45 GMT

Can't find conformation code. Please resend.

Re: Download error 607?

charles1hodge — Thu, 27 Feb 2020 16:41:26 GMT

Please resend screenshot

Re: Download error 607?

charles1hodge — Thu, 27 Feb 2020 17:07:17 GMT

Resend screenshot with conformation code.

Re: Download error 607?

VolvoGirl — Sun, 14 Jun 2020 14:58:01 GMT

UPDATE for anyone finding this post. See this article for steps to fix activation requests and error 607

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

Re: Download error 607?

keithesimons — Tue, 24 Nov 2020 20:39:26 GMT

I have the correct license code but I still get error 607.

Re: Download error 607?

DoninGA — Tue, 24 Nov 2020 20:46:21 GMT

@keithesimons wrote:

I have the correct license code but I still get error 607.

TurobTax support FAQ for error 607 - https://ttlc.intuit.com/community/tax-topics/help/error-code-607-license-information-not-found-for-the-given-licenseid/01/1745662

For further assistance contact TurboTax support - https://support.turbotax.intuit.com/contact/

Re: Download error 607?

jfgerald — Sun, 17 Jan 2021 21:05:17 GMT

I have installed the code several time and always get error code 607. I have tried online and with office depot software. Do you have an answer that works?? Jerome F*** [PII removed]

Re: Download error 607?

MichelleLO — Sun, 17 Jan 2021 21:46:33 GMT

@jfgerald Please reach out to TurboTax Customer Support for assistance with troubleshooting the issue you are experiencing.

Re: Download error 607?

jfgerald — Sun, 17 Jan 2021 23:47:53 GMT

After a few days trying to enter the security code was finally accepted by the software. Turbotax is now working fine. Thank you. jfgerald

Re: Download error 607?

Waldo2-2 — Wed, 20 Jan 2021 21:13:27 GMT

what is the answer

Re: Download error 607?

Waldo2-2 — Wed, 20 Jan 2021 21:15:19 GMT

I purchased from Costco and they show code activated

Re: Download error 607?

VolvoGirl — Wed, 20 Jan 2021 21:18:09 GMT

You probably have to call in and get another License Code.

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Download error 607?

Waldo2-2 — Sun, 24 Jan 2021 23:32:12 GMT

Still unable to download due to code 607, WHY?

Re: Download error 607?

DoninGA — Sun, 24 Jan 2021 23:36:54 GMT

@Waldo2-2 wrote:

Still unable to download due to code 607, WHY?

TurobTax support FAQ for error 607 - https://ttlc.intuit.com/community/tax-topics/help/error-code-607-license-information-not-found-for-t...

For further assistance contact TurboTax support - https://support.turbotax.intuit.com/contact/

Re: Download error 607?

vkp1389 — Thu, 28 Jan 2021 15:23:36 GMT

I am having the same issue. I bought Turbotax from Costco and I am entering the correct code from the CD Cover. Not sure what to do?