topic Re: I NEED LIVE CHat in Get your taxes done using TurboTax

I NEED LIVE CHat

kreame79 — Tue, 19 Jan 2021 23:43:37 GMT

Live chat

Re: I NEED LIVE CHat

macuser_22 — Tue, 19 Jan 2021 23:49:09 GMT

There is no chat.

There is no phone support for free unless you upgrade to PLUS.

You can ask your question here, but do not post any personal information to this public forum.

If you are using a paid version or have added Plus then:

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: I NEED LIVE CHat

Pete49 — Thu, 16 Feb 2023 01:46:53 GMT

What happened to my taxes

Re: I NEED LIVE CHat

DoninGA — Thu, 16 Feb 2023 01:48:44 GMT

@Pete49 wrote:

What happened to my taxes

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Re: I NEED LIVE CHat

Tersaec2 — Fri, 14 Feb 2025 16:55:59 GMT

How come when I did my taxes on tax caster my tax return was higher on federal and when I did it on turbo tax it was a lot lower on tax caster it was 544 dollars and on turbo tax it was only 40 on federal tax and 5 dollars on state

Re: I NEED LIVE CHat

Vanessa A — Fri, 14 Feb 2025 17:00:44 GMT

Generally this happens due to Tax Caster being an estimate and not having ALL of the information that TurboTax has when you enter your information. For example if you entered that you earned $25,000 on Tax Caster and Had $1,500 withheld, but on your W-2 you actually earned $25,999 and had $1,200 withheld, this will result in different outcomes. Other things like you telling Tax Caster that you are filing as Head of Household, when in fact you do not qualify so you are filing as Married Filing Separately, this would cause a difference as well.