topic Re: How do i use cd without cd drive? in Get your taxes done using TurboTax

How do i use cd without cd drive?

emandab1617 — Mon, 03 Jun 2019 19:49:14 GMT

Where did you buy the CD? And why did you buy a CD if yo...

VolvoGirl — Mon, 03 Jun 2019 19:49:15 GMT

Where did you buy the CD? And why did you buy a CD if you don’t have a CD drive? You could have bought the download.

Please contact Support. When using Turbo Tax-Free Editio...

JakailaLO — Mon, 03 Jun 2019 19:49:16 GMT

Please contact Support. When using Turbo Tax-Free Edition and needing to speak with a live representative, you will be asked to upgrade to Plus benefits before speaking with a live representative. However, this is the TurboTax assistance forum and you are more than welcome to ask questions here, we are here to assist!

* Please follow the directions in the TurboTax FAQ below for resolution: https://ttlc.intuit.com/replies/3300041

You will be asked for simple pieces of information and then will put a download in your account. We cannot do this for you because it would require personal information you wouldn't want in a very public internet forum like this in order to access your account.

Please start here and you'll be given a telephone number to the right group to help you.

If you're using the TurboTax CD/Download software or can't sign into your account, https://support.turbotax.intuit.com/contact/ to contact us. Ask your question, click Continue, and follow our onscreen instructions.

Re: Where did you buy the CD? And why did you buy a CD if yo...

vgetsinger — Fri, 17 Jan 2020 22:02:45 GMT

I was told I could download with a code. In the the Package it indicated this is true and gives me the following license code for the download. [product key removed] I've used product for years but giving serious consideration to moving on

Re: Where did you buy the CD? And why did you buy a CD if yo...

Critter — Fri, 17 Jan 2020 22:07:26 GMT

The box gives you download instructions along with the code ... what in the instructions is giving you trouble ?

Re: Where did you buy the CD? And why did you buy a CD if yo...

Critter — Fri, 17 Jan 2020 22:08:28 GMT

I bought the CD, but my computer doesn't have a CD drive

That's OK – you can download your software directly from TurboTax.

Go to InstallTurboTax.com.
Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
Enter your license code in the pop up window.
- It’s a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip.
Select your operating system, and select Get Download.
Download your software and install.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac .

Related Information:

How do I download the software I purchased at TurboTax.com?

Re: Where did you buy the CD? And why did you buy a CD if yo...

VolvoGirl — Fri, 17 Jan 2020 22:09:01 GMT

Yes starting this year 2019 you can download the program when you buy the CD. The prior answers are several years old. When they migrated to this new forum layout all the old posts came over with June 2019 dates. So they are not current info.

Bought the CD but don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

Re: How do i use cd without cd drive?

HeatherPLO — Tue, 21 Jan 2020 02:04:12 GMT

Follow the instructions in the article here to download the Turbo Tax Software after purchasing the CD.

Re: Where did you buy the CD? And why did you buy a CD if yo...

lroller978a — Sat, 01 Feb 2020 16:11:32 GMT

It was on sale.

Re: Where did you buy the CD? And why did you buy a CD if yo...

lroller978a — Sat, 01 Feb 2020 16:12:24 GMT

Sam's club, on sale.

Re: Where did you buy the CD? And why did you buy a CD if yo...

JeanneLO — Sat, 01 Feb 2020 16:23:39 GMT

If you bought TurboTax CD version but your computer does not have CD drive you can download the software directly from TurboTax. You will need to set up a TurboTax account and have the license code on your CD box insert ready to complete the process. Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

Re: How do i use cd without cd drive?

DMarkM1 — Sat, 28 Mar 2020 00:51:51 GMT

Follow the instructions here to download the program using the CD code.

Re: Where did you buy the CD? And why did you buy a CD if yo...

ccalota — Sat, 07 Mar 2020 21:22:02 GMT

it is a CD&Download options. Ring ring

Re: Where did you buy the CD? And why did you buy a CD if yo...

LeonardS — Sat, 07 Mar 2020 21:47:19 GMT

This link I bought the CD, but my computer doesn't have a CD drive has directions on downloading TurboTax when you have purchased the CD version.

Re: How do i use cd without cd drive?

oskee99 — Sat, 18 Apr 2020 16:42:41 GMT

I have my installation code but no cd drive. How do I get turbo tax?

Re: How do i use cd without cd drive?

DoninGA — Sat, 18 Apr 2020 16:47:28 GMT

@oskee99 wrote:

I have my installation code but no cd drive. How do I get turbo tax?

See this TurboTax support FAQ if you do not have a CD drive - https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

Re: How do i use cd without cd drive?

JKrug — Sun, 03 May 2020 05:23:00 GMT

Very helpful. Edge won't bring up the pop-up window but Chrome did. Resolved and downloaded. Thank you!

Re: How do i use cd without cd drive?

ThatSurferGuy — Sun, 17 Jan 2021 19:08:22 GMT

As of January 17, 2021, does not work if you have an existing account: no way to enter code Edge or Chrome or Firefox; Windows 10 Pro.

Re: How do i use cd without cd drive?

JeanneLO — Sun, 17 Jan 2021 21:23:12 GMT

@ThatSurferGuy

Please contact us for assistance.

Re: How do i use cd without cd drive?

VolvoGirl — Sun, 17 Jan 2021 21:35:22 GMT

@ThatSurferGuy What happens? How far do you get? Do you get a blank white activation box? Have you seen the posts about changing the screen resolution? See this post for a couple things to try like changing your screen resolution to 800x600

https://ttlc.intuit.com/community/taxes/discussion/blank-activation-screen/00/1754686