topic Re: My license code won't work? in Get your taxes done using TurboTax

My license code won't work?

stinkyglo — Sat, 16 Jan 2021 07:12:44 GMT

When I enter my license code it says something is wrong and I don't know what it is?

Re: My license code won't work?

xmasbaby0 — Sun, 17 Jan 2021 15:40:42 GMT

For one thing you are posting from online Self-Employed. That license code is only for the CD/download.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966

Re: My license code won't work?

xmasbaby0 — Sun, 17 Jan 2021 15:42:11 GMT

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: My license code that i have used for some time now says i have entered an invalid code

favuncle1sbcglobal — Tue, 23 Feb 2021 21:39:50 GMT

My license code that I have used before, now says it is an invalid number. It is the only license code I have.

Re: My license code that i have used for some time now says i have entered an invalid code

MichelleLO — Tue, 23 Feb 2021 22:06:31 GMT

Please see My code doesn't work for assistance with troubleshooting your license code issue.

@favuncle1sbcglobal

Re: My license code won't work?

Mrbill767 — Mon, 26 Feb 2024 19:00:15 GMT

Mine won’ either. Got it at Costco. Using download, not CD

Re: My license code won't work?

CatinaT1 — Mon, 26 Feb 2024 19:53:27 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service