topic Re: wrong version purchased in Get your taxes done using TurboTax

wrong version purchased

coopie — Wed, 15 Jul 2020 20:24:36 GMT

I purchased the Deluxe version. When I went to use it I was informed that I needed to use the Self Employed version. Can I get a credit towards the correct version?

Re: wrong version purchased

bluedeb — Wed, 15 Jul 2020 20:32:51 GMT

You can upgrade in the program & you will only pay the difference of what the higher version cost.

How do I upgrade my TurboTax for Windows software?

https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-my-turbotax-for-windows-software/00/26238

How do I upgrade or switch to a higher version of TurboTax Online?

https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-or-switch-to-a-higher-version-of-turbotax-online/00/26239

If you already purchased the Self Employed version without upgrading, you would need to contact TurboTax support for a refund. In the box What do you need help with?, do not put refund, entering something like Billing issues.

https://support.turbotax.intuit.com/contact/

Re: wrong version purchased

2K314 — Fri, 08 Jan 2021 16:16:34 GMT

I purchased the business version and really only needed the Premier version. How can I get the other version?

Re: wrong version purchased

bluedeb — Fri, 08 Jan 2021 16:21:11 GMT

@2K314 You would have to contact TurboTax support. They can help with changing your order.

https://support.turbotax.intuit.com/contact/

Re: wrong version purchased

2K314 — Fri, 08 Jan 2021 23:03:39 GMT

They were unable to help because I purchased turbo tax at Sam's club, who would not return the product because I had opened it. Did not realize I had the wrong version until it installed and then I knew it was not right. too late!!!

Re: wrong version purchased

atlantic1 — Tue, 12 Jan 2021 01:22:50 GMT

what do i do if i purchased the wrong version

Re: wrong version purchased

VolvoGirl — Tue, 12 Jan 2021 01:27:41 GMT

@atlantic1 @2K314 What version did you buy? What did you want? All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. You can use what you bought unless you bought the separate Business program and need a personal version.