topic Re: Second stimulus wrong account in Get your taxes done using TurboTax

Second stimulus wrong account

mbeb — Wed, 06 Jan 2021 02:13:52 GMT

Is TurboTax going to answer this question with accountability? Is TurboTax taking care of the issue? Please answer our question.

Re: Second stimulus wrong account

AmyC — Thu, 07 Jan 2021 23:08:27 GMT

My guess is the second option is what happened. Here are the options:

1. You paid for your return before filing or

2. Did you have the fees taken from your refund or get the Green Dot debit card

If #1, the stimulus check will go to your bank account/ home address directly from the IRS - the same as your federal refund.

If #2, the stimulus check will go to SBTPG/Green Dot and then be routed to you. My understanding is an additional 1-2 days. Anybody that chose to pay their TurboTax fee out of their refund opted to have SBTPG as an intermediary. You may contact Green Dot at 888-285-4169.

You may check the status of your payment at IRS.gov/GetMyPayment.

Re: Second stimulus wrong account

lizzyr13 — Thu, 07 Jan 2021 23:15:40 GMT

Thank you so much for this helpful information. Can you just guide us for when we call Green Dot? What will they need from us to get clarity?

Re: Second stimulus wrong account

DanielV01 — Thu, 07 Jan 2021 23:23:52 GMT

TurboTax does not have direct customer support for the Green Dot card. But this website may have additional information for you: Getting your second stimulus payment on a Turbo Visa Debit Card?