topic Re: I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad? in Get your taxes done using TurboTax

I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

hwachawatson — Wed, 05 Feb 2020 10:36:14 GMT

Re: I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

xmasbaby0 — Wed, 05 Feb 2020 13:14:22 GMT

Sorry---desktop software cannot be used on an iPad. It can only be used on a full PC or Mac. If you cannot upgrade your OS to support 2019 Premier then you could use online TT instead of desktop. Did you purchased the software from TT?

Call customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

Re: I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

btosto — Mon, 04 Jan 2021 18:10:49 GMT

Why wasn't I informed of the incompatibility of TT2020 with older Mac OS?

If this can't be resolved. I need a refund ASAP.

Re: I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

DoninGA — Mon, 04 Jan 2021 18:14:20 GMT

@btosto wrote:

Why wasn't I informed of the incompatibility of TT2020 with older Mac OS?

If this can't be resolved. I need a refund ASAP.

TurboTax minimum system requirements for Mac - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/01/25609

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/