topic Update not extracting under big sur? in Get your taxes done using TurboTax

Update not extracting under big sur?

sylkie10 — Thu, 31 Dec 2020 00:02:29 GMT

when will this critical issue be fixed?

Re: Update not extracting under big sur?

matthewhask — Mon, 15 Feb 2021 01:30:57 GMT

I am having the same problem. Gets about 95% of the way thru "Extracting update..." then just hangs.

Re: Update not extracting under big sur?

MichelleLO — Mon, 15 Feb 2021 19:50:12 GMT

Please make sure your system meets the minimum requirements for your computer or device. Please see TurboTax Online system requirements for more information.

For additional assistance, please reach out to TurboTax Customer Support.

Re: Update not extracting under big sur?

sam1ee — Mon, 22 Feb 2021 05:58:11 GMT

Experiencing the same issue with TurboTax updates not extracting. Hangs us at 95%. Currently running macOS Big Sur 11.2.1

Please advise.

Thanks,

-Sam

Re: Update not extracting under big sur?

matthewhask — Mon, 22 Feb 2021 14:25:02 GMT

Even though the extraction hangs, I just waited and waited and waited, and it finally finished. Patience is the trick here.

Re: Update not extracting under big sur?

Lincinc4 — Thu, 15 Apr 2021 20:51:11 GMT

Extracting Update window stalls out at 90% on Mac Big Sur 11.2.3

How do I get a refund?

Bought the CD from Office Max when the online version failed to upload a PDF of last years TurboTax 2019

Yer striking out for me guys.