topic After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly. in Get your taxes done using TurboTax

After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

williamkirtz — Tue, 29 Dec 2020 20:52:23 GMT

No error message, the program just terminates without notice.

Re: After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

NCperson — Tue, 29 Dec 2020 21:05:21 GMT

is it freezing when trying to load the activation screen? do you have a new computer?

Re: After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

lynchtax1 — Fri, 08 Jan 2021 02:36:46 GMT

I am having the same issue on a new computer. The installation completes, TT starts and downloads updates. Then TT restarts and displays a Authorization box with nothing except a BLUE dot in the middle.

Re: After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

NCperson — Fri, 08 Jan 2021 02:43:36 GMT

easy fix -

go to your display (start>settings>systems >display) and change the resolution to 800x600. remember what the original setting was!

Launch TT and activate the software... a dollar of your refund says this works!!!

then change the resolution back it its original configuration.

Re: After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

lynchtax1 — Fri, 08 Jan 2021 02:54:57 GMT

Strange, but that worked. Is TT not handling the display resolution correctly?

Thanks

Re: After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

NCperson — Fri, 08 Jan 2021 03:45:03 GMT

@lynchtax1 - I first found this early in November; i was probably the first one with the problem as I also bought a new computer and was trying to reload my 2019TT (2020TT hadn't even come out yet) ....after many hours on the phone with TT and Microsoft, we realized that there was something 'not playing nice' between Microsoft's Windows Version 20H2, which was released on all new computers effective Oct 10 2020 and TT.... looks like TT has yet to fix the issue, but the workaround I provided is what the engineers gave to the help desk.

Re: After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

williamkirtz — Fri, 08 Jan 2021 22:23:57 GMT

Thanks everyone, apparently my error was caused by one of my security settings. Once disabled, it authorized just fine. Thanks for all the suggestions!