topic Can't open 2020 turbotax download? in Get your taxes done using TurboTax

Can't open 2020 turbotax download?

kenkesteralmquis — Sat, 26 Dec 2020 18:07:04 GMT

Windows10 won't let me open Turbotax download

Re: Can't open 2020 turbotax download?

DoninGA — Sat, 26 Dec 2020 18:10:43 GMT

What happens when you try to open and start the installation file download?

Install TurboTax for Windows - https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-windows/01/25934

Troubleshoot install for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/01/25718

Re: Can't open 2020 turbotax download?

NCperson — Sat, 26 Dec 2020 18:37:39 GMT

can you be more specific on where it hung up? did it download and you can't launch it? did it launch but the activation screen is hanging?

what version of Windows do you have? did you purchase a new computer after Oct 10, 2020?

Re: Can't open 2020 turbotax download?

Mark2112 — Tue, 29 Dec 2020 15:19:53 GMT

I downloaded the TurboTax 2020 product, and opened the downloaded file to complete installation. A dial-up box appears and then it looks like it is extracting the file...but then nothing happens. I've done EVERY one of the troubleshooting steps, but the program will not complete the installation. I am using Windows 10, and my system requirements are fine.

Re: Can't open 2020 turbotax download?

NCperson — Tue, 29 Dec 2020 15:23:56 GMT

did you get to the activation screen or did it fail before that?

Re: Can't open 2020 turbotax download?

Mark2112 — Tue, 29 Dec 2020 15:25:42 GMT

It failed before that. After the box appears that say "extracting files", the box disappears...then nothing.

Re: Can't open 2020 turbotax download?

NCperson — Tue, 29 Dec 2020 15:29:05 GMT

suggest contacting Turbo Tax directly

Re: Can't open 2020 turbotax download?

Mark2112 — Tue, 29 Dec 2020 15:30:04 GMT

Thanks!

Re: Can't open 2020 turbotax download?

DoninGA — Tue, 29 Dec 2020 15:42:25 GMT

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)