topic Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab in Get your taxes done using TurboTax

I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

duhmel — Sat, 19 Dec 2020 01:19:52 GMT

Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

VolvoGirl — Sat, 19 Dec 2020 01:26:42 GMT

Duplicate question

Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

duhmel — Sat, 19 Dec 2020 03:02:22 GMT

I reinstalled and am OK

Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

joeanddani2000 — Fri, 29 Jan 2021 23:14:09 GMT

Problem occured after updating TT Deluxe 2020 on 01/29/2021. Reinstalling!

Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

1110NMorganSt — Sun, 14 Feb 2021 17:31:42 GMT

I installed 2020 Turbo Deluxe and input data. Went back in to add info but agreed to update which took several minutes after which time I could not get back in and received TurboTax winperreleaseMsi message saying the file cannot be found in cabinet file TurboTax.cab. It then crashes. I've tried several times to open but keep getting the same message. Not sure what to do.

Re: I installed the program (2020) but now where I try and open the program it opens instead winp...

TiffanyL — Sun, 14 Feb 2021 17:48:51 GMT

You may receive the following error when the TurboTax Installer can't read the files (for example, if the CD is damaged or dirty) or if the downloaded files are corrupted. Please see the FAQ link provided below for more information. If you are still having the issue after reviewing the link below, please reach out to TurboTax customer service

Error 1335 - Cabinet file is corrupt

Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

Jim1942-1 — Sat, 06 Mar 2021 11:07:58 GMT

I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

Re: I installed the program (2020) but now where I try and open the program it opens instead winp...

EbonyL122824 — Sun, 07 Mar 2021 22:00:22 GMT

@Jim1942-1 Follow these steps in this link to ensure your TurboTax CD and CD/DVD drive work properly. See this TurboTax FAQ for help with troubleshooting TurboTax for Windows. If you need further assistance, contact customer support here.

Re: I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

D-T2020 — Fri, 14 Jan 2022 04:35:07 GMT

I simply wanted to open last year's Turbo Tax to check something, and it asks for the registration code. How am I supposed to remember that? Your website just gives me the run around. and there's no telephone number to call and no email address. THIS IS A REALLY BAD WAY TO TREAT A CUSTOMER WHO'S USED YOUR PRODUCT FOR MANY YEARS!

Re: I installed the program (2020) but now where I try and open the program it opens instead winp...

MichelleLO — Fri, 14 Jan 2022 18:15:58 GMT

Please see the below TurboTax help article for troubleshooting steps for this issue:

TurboTax 2019 and TurboTax 2020 requests license activation at every launch

If the issue is still not resolved, please reach out to Customer Support here for further assistance.

@D-T2020