topic Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere. in Get your taxes done using TurboTax

Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

steigeremail — Sat, 19 Dec 2020 00:52:49 GMT

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

DoninGA — Sat, 19 Dec 2020 01:05:33 GMT

Try this fix submitted by another user -

change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
change your resolution back to what is was originally.

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

RoofCat29 — Mon, 28 Dec 2020 15:59:47 GMT

I have the same problem, I deactivated anti-virus, firewall and reset modem but TT server can't connect to my PC. Changing resolution did nothing. I have Kaspersky installed but as noted disabled it, also went into Windows settings and deactivated what I could, still no connection.

Any other suggestions?

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

NCperson — Mon, 28 Dec 2020 16:10:43 GMT

@RoofCat29 - please confirm your problem is with activation..... also, do you have a new computer (purchased after OCt 10, 2020) with Windows Version 20H2? (start>settings>system>about)

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

RoofCat29 — Mon, 28 Dec 2020 16:22:43 GMT

Thanks for comment, after successful installation of TT I launch it and type in license code and popup window says "We've run into an issue connecting with your computer and can't launch TT" and provides various solutions which I have attempted with no prevail.

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

I have done method 1, 2 and 3 noted on above TT support page. I have hesitated to attempt Method 4 "IP config"

My computer is many years old, I have purchased TT since 2016 with no such problem. I upgraded to Win10 years ago and have not yet updated to V20H2.

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

RoofCat29 — Mon, 28 Dec 2020 16:30:47 GMT

I have also attempted to activate on TT site, "activate.turbotax.com" and it seems not to recognize 16-digit code supplied in email purchase from Costco.

https://activate.app.intuit.com/start

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

Whitewater — Sun, 10 Jan 2021 17:58:14 GMT

I have the same problem - the activation dialog box is a blank white box with no way to enter the code. The solution described by DoninGA to change the screen resolution DID FIX this problem for me. I was able to enter the activation code and then change the screen resolution back to normal and keep using the TurboTax program. Thank You DoninGA.

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

Andr3sont — Sun, 10 Jan 2021 19:26:52 GMT

bought deluxe from costco wont down loaded try togo to installtubotax.com create a accuont still cont not

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

RoofCat29 — Sun, 10 Jan 2021 19:37:15 GMT

I finally spoke to a TT representative and they walked me through a long process. Basically uninstalled TT and my Kaspersky, deactivate Window firewall and protection.

Do reinstall of TT, perform TT updates. Then I reinstalled and activated my security software.

I may have omitted something it was a 1.5 hour phone call.

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

Anita Marie — Wed, 20 Jan 2021 21:24:31 GMT

It worked. But I had to restart Turbo Tax before the change in resolution fully took effect and I was able to type in my activation code. Thank you so much for the solution.

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

TAXPAYER009 — Wed, 03 Feb 2021 16:14:29 GMT

Changing

Re: Bought TurboTax Deluxe from Costco, downloaded it, installed it, but cannot activate it. I receive a blank white screen and cannot enter my code anywhere.

TAXPAYER009 — Wed, 03 Feb 2021 16:16:17 GMT

changing resolution worked for me; but, I had to save, then close TT, reboot, then restart TT. I was able to put in the code and it was accepted. Closed TT, changed resolution to the recommended for my computer, restarted TT and it worked fine.