topic Re: I can’t sign in in Get your taxes done using TurboTax

I can’t sign in

frankmalone25 — Sat, 17 Oct 2020 11:19:18 GMT

I sent in my request and my License and they were accepted. Still can’t sign in. I’ve resubmitted 5 times

Re: I can’t sign in

xmasbaby0 — Sat, 17 Oct 2020 12:39:53 GMT

What do you mean by "sign in?" If you have desktop software that requires a license code, you download/install it to your own hard drive and work on it by updating the software and opening the program from your own hard drive. You do not "sign in" to use desktop software.

Re: I can’t sign in

VolvoGirl — Sat, 17 Oct 2020 15:04:37 GMT

Where did you get the License Code? Did you get the program installed or are you trying to download the program?

How to download Turbo Tax if you can't use the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

How to install on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-windows/00/25934

How to install on Mac

https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/26067

How to activate the Desktop CD/Download program

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971

Re: I can’t sign in

Bayside2426 — Wed, 02 Dec 2020 01:42:32 GMT

I paid for turbo tax and can not sign in

Re: I can’t sign in

xmasbaby0 — Wed, 02 Dec 2020 01:52:14 GMT

@Bayside2426 What did you pay for?

Did you purchase desktop software (CD/download)? You do not "log in" to use desktop software. You download it, enter your license code, update it, and open the program from your own hard drive.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

And it is too early to try and use online TurboTax. Online for 2020 is not yet open.

Re: I can’t sign in

A082400 — Fri, 18 Feb 2022 13:54:53 GMT

Why does you make so hard to get an answer from you guys, You keep running me in circles just to change my user and pasword, very frustrating

Re: I can’t sign in

DoninGA — Fri, 18 Feb 2022 14:02:13 GMT

@A082400 wrote:

Why does you make so hard to get an answer from you guys, You keep running me in circles just to change my user and pasword, very frustrating

See this TurboTax support FAQ for updating your TurboTax account - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

Re: I can’t sign in

wewoka3319tax — Fri, 18 Feb 2022 15:25:54 GMT

!#Kay33sas!#

Re: I can’t sign in

14525 — Wed, 23 Feb 2022 03:07:06 GMT

I've I would like t delete account concerning [email address removed] so I may creat an account with [email address removed]

Re: I can’t sign in

VolvoGirl — Wed, 23 Feb 2022 18:03:25 GMT

You can't delete accounts. Just make a new one.

How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596