topic Re: .TAX FILE CORRUPTED? in Get your taxes done using TurboTax

.TAX FILE CORRUPTED?

TSPOONHCE — Thu, 06 Feb 2020 23:41:58 GMT

I have tried multiple times to download a .tax2019 file from the online program to my computer and open it with my desktop version. EVERY single time it says the file is corrupted. Why? or do I need to do something else??

Re: .TAX FILE CORRUPTED?

Critter — Thu, 06 Feb 2020 23:43:18 GMT

Try using a different browser like Chrome.

Re: .TAX FILE CORRUPTED?

SteamTrain — Fri, 07 Feb 2020 00:37:00 GMT

@TSPOONHCE @Critter

One of the SuperUsers has reported that as a problem ( @DoninGA ..........corrupted .tax2019 datafile) when downloading in certain ways.

If you are downloading from the Documents Home page...the file is corrupt.

IF you get back inside your tax file, and download it instead from the popup menu at:

<Tax Tools <<Tools Then the file is OK.

Re: .TAX FILE CORRUPTED?

TSPOONHCE — Fri, 07 Feb 2020 01:13:55 GMT

Thank you! Takes some work to get a screen with the tool menu to show up (at least for me) and that download worked!!

Re: .TAX FILE CORRUPTED?

SteamTrain — Fri, 07 Feb 2020 01:18:57 GMT

Great.

Yeah, once you have already filed, you have to hit the "Add a State" to get back in...even tho adding a state isn't really what you are doing. (I really should have included that)

Re: .TAX FILE CORRUPTED?

TSPOONHCE — Fri, 07 Feb 2020 01:35:13 GMT

That was exactly what I did (eventually) 🙂 Thank you again!

Re: .TAX FILE CORRUPTED?

USA2020 — Tue, 10 Mar 2020 21:41:52 GMT

I am using the 2019 version of Turbo Tax. Business installed on my local machine. When I attempt to open a return I have been working on for over two days I get the following message :

"Looks like your tax file is corrupt, we're having trouble opening your return.

Try opening again. If that doesn't solve the problem, create a new tax return."

Is this a known problem?

Re: .TAX FILE CORRUPTED?

Aleightley — Mon, 16 Mar 2020 13:40:16 GMT

I Loaded and filed my Federal return. When I tried to amend my return the file appears corrupted and keep getting bug issue

Re: .TAX FILE CORRUPTED?

Critter — Mon, 16 Mar 2020 13:45:20 GMT

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Re: .TAX FILE CORRUPTED?

C1V2B3 — Thu, 30 Apr 2020 19:11:14 GMT

I am using chrome and I have the same problem.

Re: .TAX FILE CORRUPTED?

SteamTrain — Thu, 30 Apr 2020 20:45:35 GMT

@C1V2B3

Again....

_____________________

One of the SuperUsers has reported that as a problem ( @DoninGA ..........corrupted .tax2019 datafile) when downloading in certain ways.

If you are downloading from the Documents Home page...the file is corrupt.

IF you get back inside your tax file, and download it instead from the popup menu at:

<Tax Tools <<Tools Then the file is OK.

_______________________________________

..another thing, make sure you download only to your system hard drive.....then if you want to put it on another storage device...copy that file form your hard disk.

Or...call Customer Support for their advice:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: .TAX FILE CORRUPTED?

taxidermi680 — Sun, 24 May 2020 20:02:45 GMT

I do not see the .tax2019 file anywhere to download in the tools section. What am I missing?

Re: .TAX FILE CORRUPTED?

SteamTrain — Sun, 24 May 2020 20:39:54 GMT

@taxidermi680

OK...Get into your tax file...then again click on the following

>Tax Tools

>Tools

.....then in the blue links under the pop-up menu

>Save your 2019 return to your computer

when you click on that last command link, you can choose where to save the file ....and you'll note that it has the .tax2019 extension on it.

______________________________

Make sure you only save it to one of your hard disk directories and not to some attached USB memory. Only after you've saved it to your hard disk...then you can copy and paste a separate copy elsewhere, as needed.

Re: .TAX FILE CORRUPTED?

taxidermi680 — Sun, 24 May 2020 20:45:47 GMT

Thanks. Worked

I thought I had tried that.

Re: .TAX FILE CORRUPTED?

sriley231 — Mon, 06 Jul 2020 23:33:07 GMT

Need help. Walk me through this process. I clicked onto file I worked on last week. It then reads,"Looks like your tax file is corrupt. We're having trouble opening your return." What the heck happened??

Re: .TAX FILE CORRUPTED?

VolvoGirl — Mon, 06 Jul 2020 23:39:21 GMT

@sriley231 A 2019 file you did in the Desktop program or that you downloaded from the Online version?

If you are using the Windows Desktop program see if you have the Tilde ~ file. It is a copy of your file, it starts with a Tilde ~ sign. Maybe you can open that one. That's in case you lose the real file so you can restore it.

Re: .TAX FILE CORRUPTED?

sriley231 — Mon, 06 Jul 2020 23:44:29 GMT

Thanks, VolvoGirl. Where/ how do I find the Tilde file?

Re: .TAX FILE CORRUPTED?

VolvoGirl — Mon, 06 Jul 2020 23:48:29 GMT

They are in the same place as your real file under Documents then in a Turbo Tax folder. Or search your whole computer for all files ending in .tax or .tax2019.

Re: .TAX FILE CORRUPTED?

sriley231 — Tue, 07 Jul 2020 00:19:06 GMT

Ok...you are a genius! Somehow I had two files labeled Turbo Tax. The one doc in the other opened. You're the best. Thanks so much!!

Re: .TAX FILE CORRUPTED?

WellFedUp — Sun, 29 Nov 2020 18:24:51 GMT

I am getting this error using the desktop version. Everything was fine until it decided it needed to do a software update, at which point it forced the update without giving me a choice. And now it won't open the tax file I have been working on for days.

I tried opening the ~ file, same error.

How is this still a problem 6 months later? Do I now spend another 3 days doing my taxes all over just to run into the same issue again? Ridiculous.