topic Re: Purchased wrong product in Get your taxes done using TurboTax

Purchased wrong product

Paul Parish — Sat, 29 Feb 2020 17:58:49 GMT

Re: Purchased wrong product

MichelleLO — Sun, 01 Mar 2020 17:44:43 GMT

If you purchased the wrong TurboTax download product, please see How do I request a refund for my TurboTax product? to request a refund.

If you purchased the wrong TurboTax Online Product, please reach out to Customer Support via the Contact Us link below:

https://support.turbotax.intuit.com/contact/

Re: Purchased wrong product

Gentry Pashano — Thu, 14 May 2020 21:41:21 GMT

I purchased the wrong product and would like a full refund of $135.38.

Thank You

Re: Purchased wrong product

DoninGA — Thu, 14 May 2020 21:43:42 GMT

@Gentry Pashano wrote:

I purchased the wrong product and would like a full refund of $135.38.

Thank You

READ the answer directly above your post.

Re: Purchased wrong product

mbartolotta — Fri, 13 Nov 2020 15:46:53 GMT

I received a download for the Mac version even though I switched to my order to Windows. How do I get a download for Windows without being charged twice?

Re: Purchased wrong product

xmasbaby0 — Fri, 13 Nov 2020 15:57:48 GMT

Contact customer support:

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: Purchased wrong product

Moxie65 — Tue, 17 Nov 2020 22:22:25 GMT

When I went online to download my turbo tax I discovered the download was for MAC. I need a windows product. It is already paid for as of Nov. 5. How do I get the windows version to download.

Re: Purchased wrong product

DoninGA — Tue, 17 Nov 2020 22:26:48 GMT

@Moxie65 wrote:

When I went online to download my turbo tax I discovered the download was for MAC. I need a windows product. It is already paid for as of Nov. 5. How do I get the windows version to download.

Contact TurboTax support and speak with an agent who can push a Mac installation file to your download account at no charge - https://support.turbotax.intuit.com/contact/