topic Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"? in Get your taxes done using TurboTax

Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Anonymous — Fri, 13 Nov 2020 14:07:59 GMT

Why is TurboTax 2020 Deluxe installer not recognized by MS Defender and why does file extraction fail?

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Critter-3 — Fri, 13 Nov 2020 14:53:57 GMT

Shutting off your internet security long enough to download the installation file is not uncommon. So do that unless you know how to let your fire wall accept the information.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Critter-3 — Fri, 13 Nov 2020 14:55:45 GMT

If you are downloading from TT directly and not a third party site :

How do I turn off Windows Defender SmartScreen?

How to disable Windows Defender SmartScreen

Launch Windows Defender Security Center from your Start menu, desktop, or taskbar.
Click the App and browser control button on the left side of the window.
Click Off in the Check apps and files section.
Click Off in the SmartScreen for Microsoft Edge section.

Or try using a different browser if EDGE is being a pain.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Critter-3 — Fri, 13 Nov 2020 14:57:38 GMT

https://www.howtogeek.com/75356/how-to-turn-off-or-disable-the-smartscreen-filter-in-windows-8/

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Anonymous — Fri, 13 Nov 2020 15:59:35 GMT

I turned off smart screen, disabled defender, disabled all the Norton antivirus/firewall. Still get "failed to extract". Called TurboTax help who gave me these steps. VERY poor install. If Intuit doesn't fix the issue in 3 weeks, I'm asking for a refund.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

NCperson — Fri, 13 Nov 2020 18:09:29 GMT

@Anonymous - by chance do you have a new computer? seeking users who have Windows 20H2 loaded.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

23tass72 — Sat, 09 Jan 2021 15:45:52 GMT

I have a brand new laptop. I installed ESET and use that as my antivirus, firewall defense system so Windows Defender Smartscreen is disable. However, after downloading the turbotax zip file, when I try to unzip and install the application, I get a big red message from Windows Defender Smartscreen saying "Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk." My only option is to clip the box saying "Don't Run". How do I get around this problem?

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Critter-3 — Sat, 09 Jan 2021 15:58:42 GMT

This is an ESET issue so lower the security levels or turn it off while you install the program.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

23tass72 — Sat, 09 Jan 2021 16:03:08 GMT

I did that and it still did not allow me to unzip. Got the same stupid Windows Defender Smartscreen box with the same stupid message.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

Critter-3 — Sat, 09 Jan 2021 16:09:44 GMT

This is not a program issue ... you have an OS/antivirus situation to fix ... disconnect from the web and disable both systems you have installed.

https://www.askvg.com/tip-how-to-disable-windows-defender-smartscreen-filter-in-windows-10/#:~:text=%22SmartScreen%20Filter%22%20is%20a%20feature,finds%20something%20unrecognized%20or%20suspicious.

See this TurboTax support FAQ on how to contact Tech Support - https://ttlc.intuit.com/questions/3401489

Or –

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or –

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

NCperson — Sat, 09 Jan 2021 16:34:12 GMT

and then when you get through all that, there is a risk Turbo Tax will freeze when you get to the activation screen (it's another Microsoft issue)... simply change the resolution (start>setting>system>display) to 800x600 , relaunch Turbo Tax, activate and then change the resolution back to its original setting.

Re: Terrible! Downloaded TTax '20 Deluxe. "Micrsoft Defender Smartscreen prevented an unrecognized app from starting." I ran it anyway. Then got "Failed to extract archive"?

VolvoGirl — Sat, 09 Jan 2021 16:38:37 GMT

I don't think you ever download Turbo Tax as a ZIP file. The download is a regular .exe file. Turn off all your anti-virus programs and download it again. You may have to download it using a different browser.

How to download your program…..
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075