topic I files 2019 taaxxes with turbotax, now turbotax says no record under my account but that I have second account under my email, do not have one, elp??? in Get your taxes done using TurboTax

I files 2019 taaxxes with turbotax, now turbotax says no record under my account but that I have second account under my email, do not have one, elp???

Tanstaafl — Fri, 13 Nov 2020 13:58:33 GMT

Re: I files 2019 taaxxes with turbotax, now turbotax says no record under my account but that I have second account under my email, do not have one, elp???

xmasbaby0 — Fri, 13 Nov 2020 14:00:51 GMT

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

Re: I files 2019 taaxxes with turbotax, now turbotax says no record under my account but that I have second account under my email, do not have one, elp???

Tanstaafl — Fri, 13 Nov 2020 14:58:05 GMT

Tried everything, all back to original page which has no record of last year taxes and no record of download for this year which I have purchased already.

Re: I files 2019 taaxxes with turbotax, now turbotax says no record under my account but that I have second account under my email, do not have one, elp???

Critter-3 — Fri, 13 Nov 2020 15:05:44 GMT

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or –

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or –

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)