topic Your email states that I can download turbo tax 2020 but it apparently does not download. in Get your taxes done using TurboTax

Your email states that I can download turbo tax 2020 but it apparently does not download.

benreed — Fri, 13 Nov 2020 13:10:27 GMT

Re: Your email states that I can download turbo tax 2020 but it apparently does not download.

DoninGA — Fri, 13 Nov 2020 13:18:31 GMT

What happens when you sign onto your download account and click on the download button - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

How to find your download on a Windows personal computer - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/01/25572

How to find your download on a Mac personal computer - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-mac-software-download/01/25584

Re: Your email states that I can download turbo tax 2020 but it apparently does not download.

NCperson — Fri, 13 Nov 2020 13:42:03 GMT

what does the email SPECIFICALLY state? I was on the phone with TT support yesterday on a separate matter and they said the download won't be available for another week or two - no firm date.

I did receive an email yesterday that my CD is being mailed and that I could download the software, but NO WHERE did it state that it is CURRENTLY available.

from the email I received:

	Thank you for your order. The CD you ordered has shipped and you will receive it soon. As a courtesy, you have two ways to install TurboTax, choose either option, CD or download. If you choose to download, instructions will be included with your software.

Re: Your email states that I can download turbo tax 2020 but it apparently does not download.

Critter-3 — Fri, 13 Nov 2020 15:34:06 GMT

If you are an ADVANTAGE member you get free downloads with the CD purchase ... access them by logging into your advantage account ...

To access, sign in to your TurboTax Advantage account and select Downloads.

If you only ordered the CD you will need to wait for it to come as you need the license code. Shipping for those has not been posted yet ... usually around Thanksgiving.

Re: Your email states that I can download turbo tax 2020 but it apparently does not download.

Critter-3 — Fri, 13 Nov 2020 15:32:11 GMT

Downloads started Monday after noon this week 11/9.

Re: Your email states that I can download turbo tax 2020 but it apparently does not download.

NCperson — Fri, 13 Nov 2020 16:50:59 GMT

that is interesting as a) I am Advantage, b) the CD is on its way via mail (I asked for it), c) the TT website notes the 2020 software I purchased and the license code, but the slot for the download is blank.

Re: Your email states that I can download turbo tax 2020 but it apparently does not download.

Critter-3 — Fri, 13 Nov 2020 17:02:44 GMT

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or –

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or –

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)