topic Why isn't Turbotax owning up to the wrong they did to thousands upon thousands of customers? Having no option pop up to enter the healthcare info, screwed us all over in Get your taxes done using TurboTax

Why isn't Turbotax owning up to the wrong they did to thousands upon thousands of customers? Having no option pop up to enter the healthcare info, screwed us all over

asyouwiiiiish — Thu, 05 Nov 2020 17:48:10 GMT

Return accepted March 3rd. Still waiting on our refund ALL BECAUSE OF TURBOTAX'S FAILURE! We are hurting financially due to this.

Re: Why isn't Turbotax owning up to the wrong they did to thousands upon thousands of customers? Having no option pop up to enter the healthcare info, screwed us all over

Critter-3 — Thu, 05 Nov 2020 18:23:53 GMT

The ability to enter the 1095-A was in the program from the start but this year the program did not stop everyone and ask about health insurance since the mandate was removed. They did fix this in mid March because so many had not found the place in the deductions and credits tab under the medical heading.

So if you had the form in hand and did not enter it as required OR ask where to put it BEFORE you filed then that is on you alone.

Even if there was a class action lawsuit I doubt they could win the case.

Re: Why isn't Turbotax owning up to the wrong they did to thousands upon thousands of customers? Having no option pop up to enter the healthcare info, screwed us all over

Anonymous — Thu, 05 Nov 2020 18:22:56 GMT

This is a public forum. we can not help you. however, if you had to pay penalties and interest and believe TT is at fault file a claim.

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-100-accurate-calculation-guarantee-or-100-accurate-expert/00/26065

Re: Why isn't Turbotax owning up to the wrong they did to thousands upon thousands of customers? Having no option pop up to enter the healthcare info, screwed us all over

asyouwiiiiish — Thu, 05 Nov 2020 18:55:29 GMT

I filed way before mid March, & last I knew, it was Turbotaxes responsibility to guide their customers through the filing process. They failed in that. They wouldn't have fixed it mid-march if it wasn't an issue on their end.