topic Can't switch from freefile to regular on turbotax in Get your taxes done using TurboTax

Can't switch from freefile to regular on turbotax

playajackal — Wed, 14 Oct 2020 17:56:57 GMT

I filed for an extension ij July and am trying to finish but I am having major trouble with the site. I must have filed for the extension under IRS Free File program but now that I've entered my info I don't qualify. That's fine, I'll switch to the paid service but there is no way on the Turbotax site to do so, it just wants to send me IRS.gov.
how do I switch to regular Turbotax and keep the information I've already entered?

Re: Can't switch from freefile to regular on turbotax

VolvoGirl — Wed, 14 Oct 2020 18:02:23 GMT

Try this....

User OpFor posted this...........

I found this message thread because I was searching for an answer on how to do this. I finally found it and wanted to post it in case others find it too.

1. Go to https://turbotax.intuit.com/personal-taxes/compare/online/

2. Click "help me choose"

3. Select the options that apply to your situation

4. Click "start for free" of whatever product you want to use when it gives you the suggestions

After that, it asked how I did my taxes last year. I selected Turbo Tax, then it had me sign in. Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program. I selected yes, clicked ok, and I was back into the normal system and out of the free file system.

Re: Can't switch from freefile to regular on turbotax

playajackal — Wed, 14 Oct 2020 18:07:28 GMT

Thank you!

Re: Can't switch from freefile to regular on turbotax

spchinta — Sat, 03 Apr 2021 18:41:01 GMT

Thank you!